- Crafting and DIY Projects
- Food Tourism
- Historical Exploration
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- Road Trips
- Train Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteer Work
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
Erin Cook
Oklahoma City,Oklahoma
Summary
Administrative office professional with multimillion revenue; strong customer service and office etiquette; capable of learning new assignments which include decision making, prioritizing and organizing. Experienced in leadership and supervision. I also have ten years of experience of working with people effected by Alzheimer's. As my own mother suffered with it. Caring for her was the most rewarding thing I have ever done. I also loved caring for the other residents as well. I would paint the ladies nails every Sunday afternoon
Overview
27
27
years of professional experience
1
1
Certification
Work History
Puller Inventory Control Specialist
Hobby Lobby Warehouse
3700 S Council Rd OKC OK 73179
05.2022 - 03.2026
Patient Access Representative
OUHSC
OKC, OK
11.2018 - 05.2020
- I took care of families while the patient was in surgery. I made sure they were kept up to date on how the patient was doing and also kept in touch with the OR. I also made sure the family was comfortable and if the patient was going to be staying in the hospital, I made sure the family member had their meals ordered and were kept comfortable. I would take the family back to talk with the surgeons after surgery and pull up the images for the surgeons to go over with the family. I then would take the family back to see the patient if the patient was going to be going home that same day. I was also a patient access rep. I back up other reps when needed so if they are busy or if they need help due to one calling in then I am there to help out. I am well versed in the explaining the check in/admitting procedure to the patient.
Floor Supervisor
Sam’s Club
Moore, OK
02.2015 - 11.2018
- Responsibilities: Maintain a high level of member service as well as problem solve. Worked schedules, resolved any member issues. Took care of daily and weekly audits, special orders, jewelry sizing, sent out and special-order request as well as follow up. I ordered supplies, traveled to other clubs to train other associates and supervisors and hired for future clubs.
Customer Service Advocate
Hertz Corporation
Oklahoma City, OK
01.1999 - 04.2013
- Responsibilities: Work with high volume of contracts every day, including Geico, Farmers All State, State Farm and many others, daily contact with insurance adjusters and customers; ensure that customer is given the utmost attention in such matters; complete 230 to 300 contracts a day to keep up with high percentage rate of satisfaction.
- World Wide Reservations
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Midwest City High School
Skills
- Microsoft Office, Lotus Notes, All Windows operating packages, LEAN, Five S, HLES and HIRMS Capable to learn and adapt to any new software Knowledgeable in Kronos, Med host, Allscripts, EMR
Certification
- [Area of certification] Training - CPR - AED
Interests
Community Involvement
Alzheimer’s Association; Habitat for Humanity; Children’s Miracle Network
Timeline
Puller Inventory Control Specialist
Hobby Lobby Warehouse
05.2022 - 03.2026
Patient Access Representative
OUHSC
11.2018 - 05.2020
Floor Supervisor
Sam’s Club
02.2015 - 11.2018
Customer Service Advocate
Hertz Corporation
01.1999 - 04.2013
High School Diploma -
Midwest City High School