Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Erin Cooper
Open To Work

Erin Cooper

Warranty Administrator
Ashley,OH

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Warranty AdministratorHuman Resources AssistantAccounting Assistant

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Ashley, OH, US
Open to relocation: No

Salary Range

65000/yr - 200000/yr

Summary

Dynamic Warranty Administrator at Honda Marysville with a proven track record in claims processing and customer service. Enhanced operational efficiency through meticulous documentation and effective communication, achieving minimal claim rejections. Skilled in teamwork and problem-solving, I foster strong relationships with colleagues and clients, driving satisfaction and compliance in warranty management.

Overview

21
21
years of professional experience

Work History

Warranty Administrator

Honda Marysville
01.2005 - Current
  • Process warranty claims efficiently, ensuring accurate documentation and compliance with company policies.
  • Communicate with customers regarding warranty coverage and claim status, enhancing customer satisfaction.
  • Collaborate with service departments to resolve complex warranty issues, streamlining resolution processes.
  • Maintain up-to-date knowledge of product warranties and industry regulations to ensure compliance.
  • Assist in training new staff on warranty procedures and systems, fostering team cohesion and efficiency.
  • Develop standard operating procedures for warranty processing, improving consistency and accuracy across operations.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.

Human Resources Assistant

Performance Columbus
06.2022 - 11.2024
  • Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
  • Assisted in onboarding new employees, facilitating training sessions and orientation activities.
  • Supported performance evaluation processes by preparing documentation and scheduling assessments.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Organized new employee orientation schedules for new hires.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Accounting Assistant

Performance Columbus
01.2005 - 06.2013
  • Processed accounts payable and receivable transactions efficiently to ensure accurate financial records.
  • Reconciled bank statements monthly, maintaining accuracy in financial reporting and compliance.
  • Managed and organized digital filing systems, improving accessibility of financial documents for team members.
  • Trained junior staff on accounting software usage, promoting knowledge sharing and improving team productivity.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.

Education

High School Diploma -

Delaware Hayes
Delaware, OH
2004

Skills

Claims processing

Warranty management

Warranty analysis

Records maintenance

Recordkeeping skills

Claims submissions

Paperwork processing

Microsoft office

Customer service

Data entry

Documentation skills

Teamwork and collaboration

Data entry software

Verbal and written communication

Adaptability and flexibility

Effective communication

Team collaboration

Organizational skills

Excellent communication

Reliability

Multitasking

Problem-solving abilities

Time management

Problem-solving

Teamwork

Timeline

Human Resources Assistant

Performance Columbus
06.2022 - 11.2024

Warranty Administrator

Honda Marysville
01.2005 - Current

Accounting Assistant

Performance Columbus
01.2005 - 06.2013

High School Diploma -

Delaware Hayes

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Erin Cooper Warranty Administrator