Erin Cordova
Albuquerque,NM
Summary
Results-driven Service Manager with a consistent goal of building strong working relationships with front-end teams. Proficient in scheduling management and staff development, with a strong focus on customer service and problem-solving.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Service Manager
Market Street
Rio Rancho, NM
03.2025 - Current
- Recruited and mentored a reliable team for successful store grand opening.
- Delivered exceptional guest services and resolved guest-related issues
- Scheduled 75 employees efficiently to optimize operations.
- support for bookkeeping processes, cash handling
- Establish solid working connections with employees and front end management team.
Service Ops Manager
Albertsons Market
939,903,938,987,923, NM
2019 - 2025
- Provided support to guests in a fast paced environment, resolving issues quickly and efficiently.
- Manage front end team to push quality performance standards met or exceeded (GS1, non scans, contest sales, donations)
- Write an effective weekly schedule based on store needs and employee requests
Service Ops Manager
Safeway
Arlington , WA
2014 - 2019
- Trained team members to achieve front-end operational goals throughout the company (trainer for corporate conversions)
- Planned, organized and controlled operations for front- end area
- Knowledge of bookkeeping
Cashier, Floral, Courtesy Clerk
Safeway
Arlington, WA
2008 - 2014
- Operated cash register and accurately processed payments, returns and exchanges
- Demonstrated excellent customer service skills while interacting with guests in a friendly manner
Education
High School Diploma -
Arlington High School
Arlington, WA01-2008
Skills
- Scheduling management
- Software knowledge
- Problem-solving skills
- Staff development
- Guest service excellence
- SLDP trainer
- Team building
Certification
Food safety certified
Timeline
Service Manager
Market Street
03.2025 - Current
Service Ops Manager
Albertsons Market
2019 - 2025
Service Ops Manager
Safeway
2014 - 2019
Cashier, Floral, Courtesy Clerk
Safeway
2008 - 2014
High School Diploma -
Arlington High School