Wingfung Tso
Flushing,NY
Summary
Dynamic Service Manager with a proven track record at K City, excelling in employee training and performance evaluation. Adept at enhancing customer satisfaction through effective problem-solving and relationship management. Skilled in scheduling and fostering a hospitable environment, driving team success and creating memorable guest experiences.
Overview
11
11
years of professional experience
Work History
Service Manager
K city
Levittown, New York
11.2023 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created employee work schedules to keep shifts properly staffed.
- Trained new employees on the use of customer relationship management software systems.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Pitched in to complete various duties during peak periods or employee absences.
Eden Sweet House
Owners
West Chester, Pennsylvania
11.2019 - 08.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server Shift Leader
Hongkong station
Manhattan, New York
04.2014 - 02.2019
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Analyzed customer feedback surveys in order to improve overall guest experience.
Skills
- Employee training
- Customer relationship management
- Performance evaluation
- Scheduling management
- speak different character of Chinese
- Keep hospitality
Languages
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
English
Professional
Timeline
Service Manager
K city
11.2023 - Current
Eden Sweet House
Owners
11.2019 - 08.2023
Server Shift Leader
Hongkong station
04.2014 - 02.2019