Erin Cousin

• Updated and verify patient information at every visit

• Assisted patients with filling out patient history forms, consent forms and payment contract forms

• Processed cash and credit card payments for medical services rendered

• Reviewed patient accounts, identify delinquent accounts and collect overdue payments

• Answered and/or directed patient inquiries or complaints to the appropriate medical staff member

• Updated and verify patient information at every visit

• Assisted patients with filling out patient history forms, consent forms and payment contract forms

• Processed cash and credit card payments for medical services rendered

• Reviewed patient accounts, identify delinquent accounts and collect overdue payments

• Answered and/or directed patient inquiries or complaints to the appropriate medical staff member

Maintained cleanliness of buildings to ensure a safe and healthy environment for staff and patients

• Detailed cleaning of patients living units including bathrooms and bed making

• Record staff comments or complaints, referring them to management as necessary

• Develop highly empathic relationship with staff and students

• Complete other scheduled cleaning processes as defined and assigned in all ancillary areas throughout

the hospital

• Complete other assignments and duties as determined by the Supervisor/Shift Coordinator

• Maintained Environmental Services work preparation areas in a neat, orderly fashion

Maintains cleanliness and orderliness of designated area such as registers, beverage and condiment area

dining areas, service lines

• Properly stores, label and dates all food products

• Requisitions food and supplies maintaining appropriate stock level of designated item such as napkins,

cups, plastic wares, beverage items and condiments

• Operates cash register, ensures that all food items are accounted for and rung up correctly

• Handles cash related duties on daily

• Demonstrates a daily commitment to exceeding established standards of performance

• Cleans cafeteria equipment, furnishings, and spaces to maintain sanitization standards

• Maintains clean workspace area

Prepared meals under the supervision of a dietary manager and chef

• Delivered dishes and trays at designated times and rooms

• Stocked ingredients and monitored inventory

• Assisted in keeping track of expenses and menu planning monthly

• Helped maintain kitchen equipment and appliances

• Provided instruction and constructive feedback to my team during their shifts, scheduled and assigned

work tasks

• Managed requests for time off and handled last-minute callouts

• Trained and coached new team members

• Checked cash register drawers and prepared bank deposits

• Ensured team members adhere to health and safety guideline, addressed customer and employee

complaints

• Resolved conflicts between coworkers while maintaining a positive work environment

• Inspected equipment and communicated any necessary repairs to the assistant manager