Summary
Work History
Education
Timeline
Generic

Erin Crawford

Kennesaw,GA

Summary

Dedicated administrative professional highly skilled in fast-paced customer support environments, superior customer service skills, with excellent interpersonal and communication skills.

Work History

Accounts Receivable Representative

Change Healthcare
08.2020 - 12.2022
  • Responds to patient inquiries regarding billing
  • Sets up payment plans for patient payments
  • Correct all errors on electronic error reports using all available information.
  • Insurance verification
  • Communicates with the billing offices on any questions and/or problems that may be found with an account
  • Research and re-bill unpaid claims
    Research and resolve accounts appearing on Follow-up Reports.
  • Make appropriate decisions and calls to carriers to maximize reimbursement on accounts to be worked.

Accounts Receivable /Collections Specialist

Apria Healthcare
04.2018 - 12.2019
  • Responded to customer inquiries regarding acct
  • Status and researched and assisted customers on issues and/or questions about balances or billing
  • Processed payments and resubmits patient statements as necessary, contacted patients regarding unpaid balances and/or payment obligations, rebilling to insurance companies when necessary
  • Resolved billing and collection discrepancies follow up with insurance companies for unpaid/Denied claims
  • Researched overdue balances, conducted follow- up calls by mail/phone to insurance carriers on delinquent payments Reviewed unpaid and underpaid claims
  • Resubmit or appeal as needed, verify payment information
  • Verified payment information adjustments to supervisor
  • Responded to customer inquiries regarding account status
  • Researched customer accounts thoroughly and document appropriately
  • Resolved discrepancies and prepared adjustments if necessary, initiated payments and resubmitted bills as necessary.

Banner Health PFS Rep
05.2016 - 10.2017
  • Answered inbound calls to assist in billing, payment, and accounting inquiries
  • Researched payment, denials and/or accounts to determine discrepancies, incorrect financial classes internal/external errors
  • Created appeals as necessary
  • Processed payments, adjustments, refunds, denials and met daily goals in work quality and productivity
  • Obtained and reviewed documentations received to ensure support the dispensing of products.

Verification Dispense Specialist

Home Care Medical Insurance
06.2014 - 03.2015
  • Verified benefits and eligibility status for all medical equipment, respiratory, rehab, service and supply orders
  • Obtained all necessary documentation for pre-authorization requests
  • Requested assignment of benefits, prescriptions, CMNs, letters of medical necessity and other required information
  • Responded quickly and professionally to queries from customers, both internal, external, referral sources and staff
  • Verified Insurance as required with both primary and secondary payers to determine if requests for product or service can be fulfilled within parameters of insurance coverages

Insurance Verification Specialist

On Assignment Healthcare Staffing
05.2012 - 03.2014
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Communicated verification and authorization status updates with various departments to facilitate decision-making for patient admissions and insurance coverage.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Posted payments to accounts and maintained records.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Insurance Verification Representative/Customer Service Associate

Aurora Health Care Insurance
06.2001 - 02.2012
  • Contacted Insurance companies to obtain pre-certifications/authorizations
  • Obtained and verified insurance benefits on-line or via phone calls
  • Performed follow up calls to physicians and/or financial counselors and utilization review department to complete the pre-certification process
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted patients with unpaid bills, set payment plans, processed patient payments.

Education

GED -

Milwaukee Technical College
1988

Timeline

Accounts Receivable Representative

Change Healthcare
08.2020 - 12.2022

Accounts Receivable /Collections Specialist

Apria Healthcare
04.2018 - 12.2019

Banner Health PFS Rep
05.2016 - 10.2017

Verification Dispense Specialist

Home Care Medical Insurance
06.2014 - 03.2015

Insurance Verification Specialist

On Assignment Healthcare Staffing
05.2012 - 03.2014

Insurance Verification Representative/Customer Service Associate

Aurora Health Care Insurance
06.2001 - 02.2012

GED -

Milwaukee Technical College

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Erin Crawford