Erin Cusson
Marathon ,FL
Summary
Dynamic bartender, server and manager with a proven track record at Sunset Grille and Raw Bar, excelling in customer service and creative solutions. Recognized for enhancing guest experiences and increasing sales through suggestive selling techniques. A reliable team player, adept at training staff and maintaining high standards of cleanliness and safety in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Bayshore Billiards
- Prepared and served beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to safety protocols.
- Assisted in inventory management, tracking supplies to prevent shortages.
- Collaborated with team members to streamline service during peak hours.
- Developed knowledge of drink recipes and cocktail techniques for diverse clientele.
- Trained junior staff on bar operations and customer service best practices.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/Server
Rodeo Bar and Grill
- Mixed and served beverages according to standard recipes and customer preferences.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely service and accurate order fulfillment.
- Handled cash transactions efficiently, managing tabs and processing credit card payments.
- Assisted in training new bartenders on drink preparation techniques and service standards.
- Monitored inventory levels, notifying management of supply needs to prevent shortages.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS (Aloha) system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Server
Alligator's Bar and Grill
- Trained and mentored new staff on service protocols and menu knowledge.
- Ensured accurate order processing and timely delivery to enhance guest satisfaction.
- Supervised dining room operations, maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
- Implemented upselling techniques, contributing to increased sales revenue for the restaurant.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Conducted regular inventory checks, ensuring stock levels met operational needs efficiently.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Server/Lead Host
Alva Country Diner
- Provided exceptional customer service and addressed guest inquiries promptly.
- Assisted in training new servers on menu items and restaurant procedures.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for diner restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Server
Cracker Barrell
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Developed knowledge of menu items, providing recommendations to guests for improved satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Supported inventory management by restocking supplies and reporting shortages to management.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Warehouse Associate/Receiving Supervisor
Graybar Electric
- Operated forklifts and pallet jacks to safely transport products within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in loading and unloading shipments, ensuring proper handling of materials.
- Conducted quality checks to verify product accuracy before distribution.
- Collaborated with team members to streamline order fulfillment processes.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 70 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Supervised receiving operations, ensuring accurate inventory management and timely processing of incoming shipments.
- Coordinated with vendors to resolve discrepancies in deliveries and maintained strong supplier relationships.
New Construction Cleaner
Self Employed
- Operated cleaning equipment to ensure thorough post-construction site cleanliness.
- Collaborated with contractors to establish cleaning schedules and priorities.
- Managed waste disposal and recycling processes for construction debris.
- Utilized industry-standard cleaning products and techniques for optimal results.
- Trained new workers on effective cleaning methods and safety protocols.
- Streamlined workflow processes to enhance overall efficiency on job sites.
- Maintained inventory of cleaning supplies, ensuring availability and proper usage.
- Developed customized solutions for unique site challenges, tailoring the approach based on specific client preferences or building specifications.
- Ensured client satisfaction by providing exceptional attention to detail while cleaning new construction sites.
- Enhanced project efficiency by completing thorough cleaning of newly constructed sites in a timely manner.
- Maintained safety standards by following proper protocols and utilizing appropriate personal protective equipment during clean-up tasks.
- Consistently met deadlines for project completions, leading to increased customer satisfaction ratings and repeat business opportunities.
- Promoted a positive working environment by maintaining open lines of communication with team members and site managers.
- Collaborated with construction teams, ensuring seamless coordination between work phases and expedited completion timelines.
- Expertly utilized various tools such as vacuums, pressure washers, and brooms to achieve superior cleanliness levels in new buildings.
- Preserved the integrity of newly installed fixtures, flooring, cabinetry by using specialized products designed specifically for delicate surfaces during cleanings process.
- Streamlined communication between clients and supervisors, addressing concerns promptly and professionally.
- Improved overall building aesthetics through meticulous window cleaning, floor scrubbing, and surface polishing efforts.
- Maximized productivity with effective time management and prioritization skills during high-volume construction periods.
- Exceeded client expectations by consistently delivering exceptional results in the final presentation of newly constructed spaces.
- Contributed to the success of construction projects by efficiently removing debris and preparing spaces for final inspection.
- Established a strong reputation for quality workmanship, contributing to increased referral opportunities within the construction industry.
- Continuously sought opportunities for professional development and learning, staying current on best practices in new construction cleaning techniques and technologies.
- Assisted with post-construction cleanup and maintenance.
- Followed industry regulations and local building codes.
- Inspected completed projects to meet customer expectations.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Maintained relationships with local suppliers for cost-effective materials.
Server/Bartender/Manager
Sunset Grille and Raw Bar
Marathon, FL
09.2023 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and beverage recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately and efficiently.
- Adapted quickly to changing priorities and guest needs during peak hours.
- Trained new servers in restaurant protocols and service techniques to promote teamwork.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of 9- person wait staff who attended to specific needs of countless customers daily for bar and grill restaurant with social relevancy and intentionality.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Trained new bartenders on cocktail preparation, customer service skills, and bar operations.
- Developed innovative drink specials that aligned with seasonal trends and customer preferences.
- Implemented efficient workflow processes that improved speed of service during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Line Cook/Manager
Sassy Basskets
LaBelle, FL
02.2021 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations for guests.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to coordinate food preparation and service.
- Processed customer payments accurately using point-of-sale systems (square).
- Collaborated with kitchen staff to develop new menu items and optimize workflows.
- Operated kitchen equipment including grills, fryers, and ovens with precision.
- Adapted quickly to changing priorities and special requests from customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Sourced locally grown produce to support community farmers and improve dish freshness.
Server
Steve's Place
North Fort Myers, FL
10.2019 - 12.2020
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, processing payments efficiently and accurately.
- Adapted quickly to high-pressure situations during peak dining hours, ensuring smooth service flow.
- Upheld safety and hygiene standards in compliance with health regulations throughout the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS (toast) system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Riverdale Highschool
Fort Myers, FL05.2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Sales expertise
- Classic cocktails
- Performance improvement
- Food running
- Staff management
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Creative mixology
- Ordering bar supplies
- Aloha POS
- Order management
- Food preparation
- Ordering procedures
- Garnishing drinks
- Preparing garnishes
- Fluency in language
- ABC standards
- Dining room management
- Conversant in language
- Group reservations management
- Organizational growth
- Proficient in mixology
- Outstanding customer service
- Hospitality and accommodation
- Safe service compliance
- Able to stand number hours
- Menu design
- Bar restocking
- Bar service preparation
- Liquor restocking
- Mixology
- Glassware management
- Anticipating guest needs
- Courteous
- Excellent judgment
- Identification verification
- Bar equipment use
- Cash and credit transactions
- Point of sale systems
- Safe food handling procedures
- Recipe and menu memorization
- Safe serving practices
- Maintaining a clean bar
- Bar operations management
- Beverage supply orders
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Collaboration and teamwork
Certification
Servsafe Manager Certification
Timeline
Server/Bartender/Manager
Sunset Grille and Raw Bar
09.2023 - 12.2025
Server/Line Cook/Manager
Sassy Basskets
02.2021 - 09.2023
Server
Steve's Place
10.2019 - 12.2020
Bartender
Bayshore Billiards
Bartender/Server
Rodeo Bar and Grill
Lead Server
Alligator's Bar and Grill
Server/Lead Host
Alva Country Diner
Server
Cracker Barrell
Warehouse Associate/Receiving Supervisor
Graybar Electric
New Construction Cleaner
Self Employed
High School Diploma -
Riverdale Highschool