Erin Cyrus
Barboursville,WV
Summary
Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Certified Nursing Assistant
Genesis HealthCare
Huntington, West Virginia
03.2020 - 07.2022
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal care tasks.
- Documented patient observations in electronic health records accurately.
- Supported mobility by helping patients with transfers and ambulation.
- Communicated effectively with patients, families, and healthcare teams.
- Followed infection control protocols to ensure patient safety standards.
- Participated in team meetings to discuss patient care plans and needs.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected and emptied patient bedpans to maintain hygiene and comfort.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Maintained cleanliness and organization of patient rooms and common areas.
Person Centered Support Staff
Diversified Assessment and Therapy Services
Kenova, West Virginia
08.2019 - 01.2021
- Assisted therapists in delivering client-focused care and support services.
- Assisted patients with daily living activities and personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Helped residents walk with or without self-help devices.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Collaborated with nurses to develop individualized care plans for residents.
- Communicated effectively with patients, families, and healthcare team members.
- Communicated effectively with clients to address inquiries and concerns.
- Maintained accurate client records and documentation for therapy sessions.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Documented patient care activities accurately in electronic health records.
- Monitored vital signs and reported changes to nursing staff.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Participated in educational programs related to nursing assistant skills development.
- Supported rehabilitation exercises under the direction of physical therapists.
- Organized therapy materials and resources for daily sessions.
- Coordinated scheduling for appointments and therapy sessions with clients.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained cleanliness and organization of patient areas and equipment.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported administrative tasks, including filing and data entry processes.
- Assisted residents in preparing for activities and social programs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Direct Care Staff Member
Rescare Homecare
Huntington, West Virginia
10.2015 - 08.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided compassionate care to clients in residential settings.
- Assisted with daily living activities and personal hygiene tasks.
- Provided personal care to clients, such as bathing, dressing and grooming.
- Administered medication following prescribed schedules and protocols.
- Documented client progress and reported changes to healthcare staff.
- Collaborated with interdisciplinary teams to develop care plans.
- Ensured a safe and clean environment for clients at all times.
- Supervised activities of daily living for clients.
- Supported clients in social activities and community engagement efforts.
- Trained new staff on care procedures and company policies.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Communicated effectively with other members of the healthcare team.
- Encouraged socialization among clients through recreational activities.
- Maintained accurate records and reports related to client care activities.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Participated in training programs as required by state licensing regulations.
- Transported clients to medical appointments or other destinations as needed.
- Promoted a positive environment that respects the dignity of residents and clients.
- Provided emotional support and encouragement to clients during difficult times.
- Educated family members on how to provide safe care for their loved ones at home.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Tracked and reported clients' progress based on observations and conversations.
Park Attendant
Camden Park
Huntington, West Virginia
04.2015 - 10.2015
- Assisted guests with inquiries and provided exceptional customer service.
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
- Engaged with guests to enhance their experience and address any questions or concerns.
- Provided customer service by answering questions about rides and attractions.
- Assisted guests in boarding and disembarking from rides, providing clear instructions.
- Greeted customers and assisted them with ride safety rules.
- Maintained cleanliness and safety of park facilities and grounds.
- Cleaned restrooms and replenished supplies as needed.
- Monitored park activities to ensure adherence to safety regulations.
- Collaborated with team members to improve visitor experience and safety protocols.
- Organized recreational events and activities for park visitors.
- Communicated effectively with co-workers in order to coordinate daily tasks efficiently.
- Attended staff meetings to discuss operational procedures and updates.
- Provided support during peak seasons by working extended hours or additional shifts.
- Operated amusement rides while ensuring rider safety and compliance with regulations.
- Monitored ride performance and reported any safety concerns to management immediately.
- Conducted regular inspections of equipment to maintain operational standards and safety protocols.
- Trained new operators on safety procedures and ride operation techniques effectively.
- Managed queue lines efficiently to ensure smooth operations during peak hours.
- Assisted with crowd control during peak periods of attendance.
- Operated park equipment for routine maintenance and repairs.
- Conducted regular inspections of play areas and amenities for hazards.
- Performed pre-ride inspections, including visual and auditory checks.
- Collected ride tickets and tracked number of patrons each day.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Ensured the rides were in proper working order before allowing passengers to board.
- Maintained a clean work area, including picking up debris from around the ride area.
- Verified that guests meet minimum height requirements before allowing them to board certain rides.
- Operated emergency stop buttons when needed in case of an incident or malfunctioning ride.
- Verified that guests meet minimum height requirements before allowing them to board certain rides.
- Operated emergency stop buttons when needed in case of an incident or malfunctioning ride.
Hostess/Server
Bob Evans Restaurant
Ashland, Kentucky
05.2013 - 09.2013
- Greeted and seated guests promptly, ensuring a warm welcome.
- Managed reservations and waitlists to optimize seating efficiency.
- Provided menu information and answered guest inquiries effectively.
- Assisted servers with food and beverage service during peak hours.
- Maintained cleanliness of dining area and ensured an inviting atmosphere.
- Handled guest complaints professionally, enhancing customer satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted servers by delivering drinks and appetizers during peak hours.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Trained new staff on restaurant procedures and customer service standards.
- Processed payments efficiently while ensuring accurate billing for guests.
Cashier
Dairy Queen Grill & Chill
Ashland, Kentucky
11.2012 - 05.2013
- Managed cash register transactions and balanced cash drawers daily.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided exceptional customer service, answering questions and resolving concerns.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Processed customer orders efficiently and accurately at Dairy Queen Grill & Chill.
- Maintained cleanliness of work area and dining space throughout shifts.
- Supported inventory management by restocking supplies as needed during shifts.
- Worked closely with front-end staff to assist customers.
- Operated kitchen equipment to prepare food items according to standards.
- Performed other duties as assigned by management.
Education
Certificate of Applied Science - Applied Science
Mountwest Community And Technical College
Huntington, WV 08.2015 - 05.2017
Spring Valley High School
Huntington, WVSkills
- Vital signs monitoring
- Electronic health records
- Personal care support
- Documentation accuracy
- Emergency response
- Compassionate care
- Client communication
- Team collaboration
- Time management
- Product knowledge
- Customer service
- Attention to detail
- Problem solving
- Conflict resolution
- Adaptability to change
- Interpersonal skills
- Emotional intelligence
- Reliability and punctuality
- Cash handling
- Point of sale operation
- Inventory management
- Communication skills
- Time management
- Product knowledge
Timeline
Certified Nursing Assistant
Genesis HealthCare
03.2020 - 07.2022
Person Centered Support Staff
Diversified Assessment and Therapy Services
08.2019 - 01.2021
Direct Care Staff Member
Rescare Homecare
10.2015 - 08.2019
Certificate of Applied Science - Applied Science
Mountwest Community And Technical College
08.2015 - 05.2017
Park Attendant
Camden Park
04.2015 - 10.2015
Hostess/Server
Bob Evans Restaurant
05.2013 - 09.2013
Cashier
Dairy Queen Grill & Chill
11.2012 - 05.2013
Spring Valley High School