Erin Davidson
Wentzville,Missouri
Summary
Detail-oriented and a reliable professional with strong experience in customer service, effective communication, and team collaboration. Skilled in medical terminology, data entry, inventory management, and adherence to health, safety, and sanitary regulations. Known for maintaining a positive and professional attitude while multitasking in fast-paced environments, handling cash responsibly, and supporting efficient daily operations.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Wentzville School District
Wentzville, MO
03.2025 - Current
- Implemented lesson plans provided by regular teachers effectively and efficiently.
- Adapted teaching methods to meet individual student needs and learning styles.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Answered student questions about course concepts.
Concessions Coordinator
Wentzville Parks and Recreation
Wentzville, Missouri
05.2016 - Current
- Coordinated inventory management for food and beverage supplies across multiple locations.
- Trained and supervised staff on customer service and safety protocols.
- Developed schedules to ensure adequate coverage during peak event times.
- Implemented procedures for efficient cash handling and transaction processing.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Supervised concession workers to ensure prompt delivery of orders to customers.
- Ordered supplies from vendors according to budget constraints while ensuring sufficient stock was available at all times.
- Ensured compliance with health department regulations regarding food safety and sanitation standards.
- Processed payments via cash register or credit card machine accurately and efficiently.
- Provided assistance in other areas of the facility when necessary such as cleaning or stocking shelves.
- Trained staff on proper cash handling techniques, customer service practices and product knowledge.
Receptionist
DesignAire Heating and Cooling
Maryland Heights, Missouri
05.2022 - 09.2024
- Managed incoming calls, directing them to appropriate departments.
- Scheduled appointments for service consultations and maintenance visits.
- Processed customer inquiries and provided information about services offered.
- Handled customer complaints with empathy and effective communication skills.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
Education
Associate of Applied Science - Sonography
Saint Louis Community College
St. Louis, MO05-2028
Skills
- Medical terminology
- Effective communication
- Customer service
- Inventory management
- Health and safety regulations
- Positive reinforcement
- Team collaboration
- Data entry
- Customer and client relations
- Positive and professional
- Multi-line phone system operation
- Sanitary regulations
- ServeSafe certified
- Reliable and responsible
- Money trained
- Delegating assignments and tasks
- Multitasking capacity
Timeline
Substitute Teacher
Wentzville School District
03.2025 - Current
Receptionist
DesignAire Heating and Cooling
05.2022 - 09.2024
Concessions Coordinator
Wentzville Parks and Recreation
05.2016 - Current
Associate of Applied Science - Sonography
Saint Louis Community College