RAYMA GUZMAN
Summary
Healthcare professional with a proven track record of supporting medical teams in fast-paced clinical environments. Skilled in patient care, clinical support, and efficient workflow coordination to enhance overall operations. Committed to delivering high-quality, collaborative care and achieving optimal patient outcomes. Adaptable and detail-oriented, with strong expertise in patient interaction, documentation, and maintaining excellence in dynamic healthcare settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Capitol Hill Learning Group
Washington, DC
09.2023 - Current
- Implemented engaging activities that promoted student participation and interest.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
National Certified Medical Assistant Lead
Naval Hospital Camp Pendleton
Camp Pendleton South, CA
05.2016 - 08.2019
- Managed high-volume multi-line phone systems, addressing patient inquiries and coordinating care efficiently.
- Conducted patient intake, including vital signs (blood pressure, temperature, weight, height) and documentation of chief complaints and pain levels.
- Coordinated referral management and scheduled initial and follow-up specialty appointments.
- Enrolled patients in secure messaging systems to enhance communication and continuity of care.
- Performed Battlefield Acupuncture (BFA) upon patient and provider request.
- Entered ICD-9 and CPT codes for accurate insurance billing and documentation.
- Maintained precise and up-to-date medical records, improving overall patient care and compliance.
- Assisted physicians during examinations and procedures, ensuring accuracy, safety, and patient comfort.
- Delivered patient care in accordance with established clinical protocols and standards.
- Supported healthcare providers with clinical and administrative tasks to improve workflow efficiency.
National Certified Medical Assistant
Spectrum, 31 Area Branch Clinic
Camp Pendleton, California
01.2002
- Front Office Duties: Answered multiple phone lines, scheduled patient appointments, and ordered labs for physicians
- Provided patients with callbacks on laboratory results, per physician request
- Prepared patient charts, mounted labs, x-rays, hospital reports and EKGs results
- Back Office Duties: Checked patient vitals and identified chief complaint
- Prepared examination rooms, assisted provided with annual women's exam, administered immunizations to adults, children, and infants
- Conducted eye exams, EKGs, strep screening, urinalysis and blood draw.
Medical Assistant
Fallbrook Healthcare Partners
Fallbrook, CA
01.2014 - 05.2016
- Front office duties: Answered multiple phone lines, assisted with patient front desk check-in, appointment scheduling, collected co-pays and assisted patients with insurance questions and concerns
- Office meetings/lunch is coordinated with company representatives for medications and or patient equipment.
- Back office duties: Took patient vitals that included: blood pressure, O2 (oxygen level), pulse, weight, temperature, and monitor respirations
- Chief complaint was also identified
- Prepped exam rooms, conducted eye exams if required
- Assisted in pap smears, minor procedures, removed sutures, and administered immunizations to adults, children and infants
- Maintained spreadsheet/log for tissue, pap smear and GC results
- Medication was administered per provider's request (oral or injection)
- Conducted EKGs, urinalysis, HCGs, cleaned and restocked the exam rooms
- Ordered and distributed supplies within the clinic
- Verified lab orders in the system and delivered to the laboratory
- Checked equipment for yearly inspections
- Assessed patients for immediate, acute or future appointments
- Assist walk-in patients with health questions, concerns or scheduling of an appointment
- Evaluated patients for level of care needed
- A telephone consultation was submitted to the provider for refills on patient medications, none urgent questions and information patient would like to inform their primary care provider with.
Office Manager
Department of State, Public Affairs, U.S. Embassy Abuja
Abuja, Nigeria
07.2012 - 11.2013
- Office Manager for the embassy Public Affairs section, supervising and directing over 25 employees; I also worked directly for the Country Public Affairs Officer as her assistant at the U.S
- Embassy in Abuja, Nigeria.
Office Manager
Department of State, Public Affairs Office, U.S. Embassy Ottawa
Ottawa, Canada
01.2011 - 04.2012
- Office Manager for the embassy Public Affairs section, supervising and directing over 15 employees; I also worked directly for the Country Public Affairs Officer as her assistant at the U.S
- Embassy in Ottawa, Canada.
Certified Medical Assistant
Naval Hospital Camp Lester, Deployment Health Center
Okinawa, Japan
08.2008 - 11.2010
- Perform patient check in for patients being followed in the post-deployment health clinic
- Assisted provider with treatments and therapies being performed in the Deployment Health spaces
- Made contact and followed up with patients being referred to the Deployment Health center
- Maintained master roster with each service member screened and processed by Deployment Health
- Complete the end of day on a daily basis, checked phones messages, and reset passwords for service members in order for them to complete the required survey for deployment
- Traveled to different camps throughout Okinawa, Japan in order to assist with pre and post deployment screenings
- Assisted and coordinated computer based medical screenings for individuals and groups being deployed to Afghanistan/Iraq
- Acted as a liaison and/or was imbedded with in the Marine Corps G-1 shops to assist with data collection and identification of Sailors and Marines requiring a Deployment Health reassessment under guidelines established by the BUMED and NEHC
- Assisted with creation and management provider and clinical schedules
- In addition, assisted in preparing and giving pre/post deployment briefings, which are for individual augmentees (IA) or for large deployable units
- Familiar with all pre/post deployment health screening forms including: DD Form 2795, 2796, 2900, and 2844.
Certified Medical Assistant
Sterling Medical Corporation, Naval Hospital Family Medicine
Camp Pendleton, California
08.2003 - 11.2007
- Front Office Duties: Checked patients into CHCS 1&2 (Military Health System) in order to maintain patient's health records filing labs, x-ray, stress echo, EKG, and any other patient documentation
- Filed medical records, answered multiple phone lines, referred calls to appropriate clinics if necessary, and scheduled patient appointments
- Verified labs were up to date and ordered labs when necessary or per physician's request.
- Back Office Duties: Patient vitals that included: blood pressure, O2 (oxygen level), pulse, weight, temperature, and monitor respirations
- Chief complaint was also identified
- Prepped exam rooms, IV materials, conducted eye exams if required
- Assisted in pap smears, minor procedures, removed sutures, and administered immunizations to adults, children and infants
- Maintained spreadsheet/log for tissue, pap smear and GC results
- Child and infant growth charts were graphed upon completion of initial health assessment
- Medication was administered per provider's request (oral or injection)
- Conducted EKGs, nebulizer treatments, urinalysis, HCGs, blood draw, cleaned and restocked the exam rooms
- Ordered and distributed supplies within the clinic
- Verified lab orders in the system and delivered to the laboratory
- Checked equipment for yearly inspections
- Weekly collaterals such as: liquid nitrogen, crash cart checklist, urinalysis/HCG control ad linen cart was performed.
- Screening Room (Call Center): Assessed patients for immediate, acute or future appointments
- Assist walk-in patients with health questions, concerns or scheduling of an appointment
- Evaluated patients for level of care needed
- A telephone consultation was submitted to the provider for refills on patient medications, none urgent questions and information patient would like to inform their primary care provider with
- A message line was available for patients to leave any messages and anytime of the day for either the assigned team staff or for their Primary Care provider
- Patients would be contacted within 24 hours of message being left
- A daily log was maintained for walk-in and telephone calls made by patients.
- Medical Coding: ICD9/CPT medical codes were inputted into CHCS 1&2 (AHLTA) for insurance (billing) purposes
- Collected coding sheets/charts provided by the provider to further code patient visit.
Education
Bachelor - Science-Health and Wellness
Indiana University-Purdue University Columbus
Columbus, IN, US05.2024
AAS-Clinical Medical Assistant - Clinical Medical Assisting
Education of America
Oahu, Hawaii01.2001
Skills
- Medical Billing
- Patient Flow Management
- Inventory Management
- Phlebotomy
- Indirect Patient Care
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Procedure Assistance
- Patient Scheduling
- Payment Collection
- Clinical Documentation
- Patient Care Coordination
- Patient Relations
- Immunization Administration
- Electronic Medical Records
- Customer Service
- Medical Records Management
- Patient Assessments
- Lab Equipment Operation
- Diagnostic Procedures
- Complex Problem-Solving
- First Aid
- Medical Procedures
- Appointment Setting
- Medical Billing and Coding
- Professionalism and Ethics
- Record Keeping
- Medical Office Management
- Microsoft Office Suite
- Problem Solving Abilities
- Vital Signs Monitoring
Certification
National Certification Clinical Medical Assistant (NCCT)
- CCMA - Certified Clinical Medical Assistant (current)
LANGUAGES
Spanish
Fluent
Timeline
Substitute Teacher
Capitol Hill Learning Group
09.2023 - Current
National Certified Medical Assistant Lead
Naval Hospital Camp Pendleton
05.2016 - 08.2019
Medical Assistant
Fallbrook Healthcare Partners
01.2014 - 05.2016
Office Manager
Department of State, Public Affairs, U.S. Embassy Abuja
07.2012 - 11.2013
Office Manager
Department of State, Public Affairs Office, U.S. Embassy Ottawa
01.2011 - 04.2012
Certified Medical Assistant
Naval Hospital Camp Lester, Deployment Health Center
08.2008 - 11.2010
Certified Medical Assistant
Sterling Medical Corporation, Naval Hospital Family Medicine
08.2003 - 11.2007
National Certified Medical Assistant
Spectrum, 31 Area Branch Clinic
01.2002
AAS-Clinical Medical Assistant - Clinical Medical Assisting
Education of America
Bachelor - Science-Health and Wellness
Indiana University-Purdue University Columbus