Erin Davison
Fountain,Colorado
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Auto Claims Adjuster
CSAA Insurance Group
Colorado Springs, CO
01.2022 - Current
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
Commercial Insurance Advisor
Progressive Insurance
Colorado Springs, CO
11.2021 - 02.2022
- Received inbound phone calls and electronic quote submissions.
- Offered detailed information about products and binding coverage.
- Provided advice, answered queries and escalated complaints to management.
- Reviewed, shopped and processed renewals.
- Explained detailed policy concepts in easy-to-understand terms.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Facility Manager
ComCor Inc.
Colorado Springs, CO
01.2018 - 08.2020
- Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 50 in day-to-day activities.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Prepared reports and schedules with accuracy.
- Maintained state and federal compliance requirements.
- PREA investigation and trainer.
- Crisis intervention and first aide mental health response team.
- SOAR evaluations and assessments reviewed for community corrections placement.
Education
Business Administration And Management
Colorado Technical University
Colorado Springs, CO 08.2021 - Current
Skills
Database-savvy
Insurance regulations knowledge
Damage assessment
Risk Assessment
Customer service expertise
Suicide prevention training
Search and seizure procedures
Crisis intervention training
Background investigations
Criminal laws
File and records management
Relationship building and management
Emergency Management
Timeline
Auto Claims Adjuster
CSAA Insurance Group
01.2022 - Current
Commercial Insurance Advisor
Progressive Insurance
11.2021 - 02.2022
Business Administration And Management
Colorado Technical University
08.2021 - Current
Facility Manager
ComCor Inc.
01.2018 - 08.2020