Erin DeLee
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Retention Specialist
Charter Communications
Riverview, FL
10.2020 - 01.2024
- Developed strategies to improve customer experience and increase loyalty.
- Implemented new technologies and processes designed to improve the overall customer experience.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
Assistant Manager
Dollar General
Tampa, FL
03.2012 - 11.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
Assistant Store Manager
Jones Apparel Group
Central Valley, NY
10.2001 - 03.2009
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-1996
Skills
- Upselling and Cross Selling
- Persuasion strategies
- Customer Retention Strategies
- Customer Relations
References
References available upon request.
Timeline
Retention Specialist
Charter Communications
10.2020 - 01.2024
Assistant Manager
Dollar General
03.2012 - 11.2021
Assistant Store Manager
Jones Apparel Group
10.2001 - 03.2009
High School Diploma -
Newburgh Free Academy
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