Erin DeLee
Tampa
Overview
24
24
years of professional experience
Work History
Third Key Holder
Ecco Shoes
Lutz
11.2024 - Current
- Assisted customers with product selection and provided exceptional service.
- Collaborated with management to implement visual merchandising standards.
- Contributed to achieving sales goals through teamwork and product knowledge.
- Assisted customers with product selection, payment processing, returns, and exchanges.
Retention Customer Service Representative
Charter Spectrum
Riverview
10.2020 - 01.2024
- Educated customers on available services and promotions to enhance retention efforts.
- Documented customer interactions accurately in the CRM system for tracking purposes.
- Maintained up-to-date knowledge of company policies and product offerings regularly.
- Ensured quality standards were met throughout all customer interactions.
Assistant Store Manager
Dollar General
Tampa
03.2012 - 11.2020
- Oversaw cash handling procedures during transactions and end-of-day reconciliation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Jones Apparel Group
Central Valley
10.2001 - 03.2009
- Assisted in managing daily store operations and team activities.
- Collaborated with management on promotional displays and merchandising strategies.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-1996
Skills
- Customer service
- Visual merchandising
- Cash handling
References
References available upon request.
Timeline
Third Key Holder
Ecco Shoes
11.2024 - Current
Retention Customer Service Representative
Charter Spectrum
10.2020 - 01.2024
Assistant Store Manager
Dollar General
03.2012 - 11.2020
Assistant Store Manager
Jones Apparel Group
10.2001 - 03.2009
High School Diploma -
Newburgh Free Academy