Overview
Work History
Education
Skills
References
Timeline
Generic

Erin DeLee

Tampa

Overview

24
24
years of professional experience

Work History

Third Key Holder

Ecco Shoes
Lutz
11.2024 - Current
  • Assisted customers with product selection and provided exceptional service.
  • Collaborated with management to implement visual merchandising standards.
  • Contributed to achieving sales goals through teamwork and product knowledge.
  • Assisted customers with product selection, payment processing, returns, and exchanges.

Retention Customer Service Representative

Charter Spectrum
Riverview
10.2020 - 01.2024
  • Educated customers on available services and promotions to enhance retention efforts.
  • Documented customer interactions accurately in the CRM system for tracking purposes.
  • Maintained up-to-date knowledge of company policies and product offerings regularly.
  • Ensured quality standards were met throughout all customer interactions.

Assistant Store Manager

Dollar General
Tampa
03.2012 - 11.2020
  • Oversaw cash handling procedures during transactions and end-of-day reconciliation.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Store Manager

Jones Apparel Group
Central Valley
10.2001 - 03.2009
  • Assisted in managing daily store operations and team activities.
  • Collaborated with management on promotional displays and merchandising strategies.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06-1996

Skills

  • Customer service
  • Visual merchandising
  • Cash handling

References

References available upon request.

Timeline

Third Key Holder

Ecco Shoes
11.2024 - Current

Retention Customer Service Representative

Charter Spectrum
10.2020 - 01.2024

Assistant Store Manager

Dollar General
03.2012 - 11.2020

Assistant Store Manager

Jones Apparel Group
10.2001 - 03.2009

High School Diploma -

Newburgh Free Academy

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