Erin Derryberry-Johannsen
Gilbert,AZ
Summary
Operations professional with significant experience driving customer satisfaction and efficiency improvements. Skilled in process optimization, team leadership, and strategic planning. Strong focus on collaboration and adaptability, ensuring seamless operations and high-quality service delivery. Known for problem-solving abilities and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Compass Cleaning Solutions
05.2013 - Current
- Developed and implemented comprehensive onboarding and training programs for new employees, enhancing integration and operational efficiency.
- Oversaw daily operations, sales functions, and vendor relationships to maximize revenue while ensuring timely delivery of products and maintaining cost controls.
- Built and nurtured strong client relationships through effective communication and issue resolution, fostering a culture of continuous improvement by encouraging employee feedback.
- Actively participated in monthly strategy meetings to evaluate current initiatives and collaborate on future business strategies, aligning team goals with company growth objectives.
- Created detailed proposals for potential clients and participated in sales calls to assess customer needs, ensuring tailored solutions for successful business development.
- Organized and scheduled work assignments for over 90 franchise owners, ensuring efficient operations and timely project completion.
- Developed and coordinated cleaning proposals for construction projects, managing multiple contractors and crews to ensure timely service delivery.
- Collaborated with suppliers to procure office and janitorial supplies, conducting market research to identify cost-effective alternatives and ensuring quality resources for operational needs.
Clerical Assistant II
Washington State University Libraries
08.2010 - 05.2013
- Disbursed books accurately to designated libraries and shelves, ensuring efficient organization and accessibility.
- Maintained and inventoried book stacks, ensuring accurate tracking and availability of library materials.
- Located missing materials and processed requests for books, enhancing patron satisfaction and library service.
- Trusted with opening procedures for the library on weekends, demonstrating reliability and responsibility.
- Managed FedEx shipping operations, ensuring timely and accurate dispatch of library materials.
- Organized and packaged incoming and outgoing mail, maintaining efficient communication within the library.
- Disbursed mail to appropriate departments throughout the library, ensuring timely delivery of correspondence.
Receptionist
Compass Cleaning Solutions
05.2008 - 08.2010
- Executed duties involving effective communication with clients, including copying and filing important documents, typing proposals, and data entry.
- Authored a comprehensive Policy and Procedures Manual outlining all aspects of the Office Manager role, showcasing strong technical writing skills.
- Fostered and maintained professional communication and relationships with business owners, contributing to positive partnerships and collaboration.
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WASkills
- Team Leadership and Staff Development
- Customer Acquisition
- Market Research
- Retention Management
- Attention to Detail
- Problem-Solving
- Effective Communication
- Decision-Making
- Conflict Resolution
- Customer Relationship Management
- Inventory Tracking and Management
- Strategic Planning and Goal Setting
Certification
- Notary Public License - Arizona Secretary of State.
Timeline
Operations Manager, Customer Experience
Compass Cleaning Solutions
05.2013 - Current
Clerical Assistant II
Washington State University Libraries
08.2010 - 05.2013
Receptionist
Compass Cleaning Solutions
05.2008 - 08.2010
- Notary Public License - Arizona Secretary of State.
Bachelor of Arts - Business Administration
Washington State University
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