Operations professional specializing in stakeholder satisfaction and operational excellence. Led initiatives to develop standard operating procedures and streamline workflows, enhancing efficiency and accuracy. Demonstrated ability to manage complex inquiries and foster collaboration across teams for positive outcomes.
Hi, I’m
Erin Devine
Corning,USA
Summary
Overview
17
years of professional experience
Work History
Repsol ServicesCorning, USA
Stakeholder Response Administrator
05.2017 - Current
Job overview
- Progressed from contract assignments to a full-time position through demonstrated performance, reliability, and commitment to stakeholder service excellence.
- Serve as a trusted subject matter resource for stakeholders, managing complex inquiries related to ownership, payments, account maintenance, documentation requirements, and operational processes.
- Maintain and oversee stakeholder and vendor records, ensuring data integrity, regulatory compliance, and accurate account management.
- Lead the development, documentation, and ongoing maintenance of Standard Operating Procedures (SOPs), supporting employee training, process consistency, and operational efficiency.
- Identified and implemented process improvements and operational enhancements to boost efficiency, accuracy, and stakeholder experience.
- Created and standardized procedures for inbound and outbound mail operations, improving workflow accuracy and departmental effectiveness.
- Managed call log administration, reporting, and documentation to enhance service quality monitoring, trend analysis, and operational transparency.
- Process, review, and maintain ownership documentation, correspondence, and stakeholder records while safeguarding confidential and sensitive information.
- Utilize SAP, Quorum, and Quadient systems to support stakeholder relations, records management, and business operations.
- Partner with cross-functional teams to research, resolve, and communicate solutions for complex stakeholder issues, ensuring timely and professional resolution.
- Consistently build positive relationships with stakeholders and internal business partners through effective communication, professionalism, and a solution-oriented approach.
The Home DepotPainted Post, USA
Special Services Desk Associate / Cashier
02.2013 - 02.2017
Job overview
- Guided customers and contractors through product purchases, special orders, and home improvement inquiries, delivering knowledgeable and solution-oriented service.
- Supported customers in establishing store credit accounts, commercial credit accounts, and professional contractor accounts.
- Coordinated special orders for customers and contractors across in-store, online, and vendor channels, ensuring accurate placements and timely fulfillments.
- Resolved customer concerns and order discrepancies by collaborating with vendors and internal departments to achieve timely solutions.
- Cultivated relationships with vendors to streamline order confirmations, shipment tracking, delivery coordination, and resolution of order-related issues.
- Effectively balanced multiple priorities in a fast-paced retail environment while maintaining a high standard of customer service.
- Recognized for exceptional customer service and performance with the 2015 All-Star Award.
Life UniformHorseheads, USA
Cashier / Sales Associate
07.2009 - 02.2013
Job overview
- Delivered personalized customer service while efficiently processing sales transactions and managing daily operational tasks to improve customer experience.
- Managed and tracked customer special orders, ensuring timely updates and accurate fulfillment to enhance customer satisfaction.
- Promoted and enrolled customers in company loyalty and rewards programs, enhancing customer engagement and retention.
- Maintained a clean, organized, and welcoming retail environment to support a positive customer experience.
- Processed incoming and outgoing merchandise shipments and maintained accurate inventory organization.
- Coordinated special uniform orders for local colleges and educational institutions, ensuring accurate specifications and timely delivery.
- Assisted healthcare professionals in selecting uniforms and accessories based on sizing, style preferences, workplace requirements, and material specifications.
Education
Metropolitan State University of Denver
Lease and Title Analyst Certificate Program
08-2026
University Overview
Elmira CollegeElmira, NY
Bachelor of Science from Human Services
University Overview
Corning Community CollegeCorning, NY
Associate of Science from Humanities and Social Sciences
University Overview
Skills
- SOP development
- Process documentation
- Operational support
- Service quality monitoring
- Data management and compliance
- Workflow optimization
- Process improvement
- Document management
- Filing system organization
- Documentation processing
- Client support
- Stakeholder communication and engagement
- Analytical skills
- Performance enhancement
- Data confidentiality
- SAP proficiency
- Quorum expertise
- Quadient knowledge
- Microsoft Office suite
- Record preparation and reporting
- Team collaboration and relationship building
- Information organization
- Office administration and time management
- Multiple priorities management
- Conflict resolution and attention to detail
- Continuous improvement strategies
- Vendor relations and administrative support
- Operational efficiency
Timeline
Stakeholder Response Administrator
Repsol Services
05.2017 - Current
Special Services Desk Associate / Cashier
The Home Depot
02.2013 - 02.2017
Cashier / Sales Associate
Life Uniform
07.2009 - 02.2013
Metropolitan State University of Denver
Lease and Title Analyst Certificate Program
Elmira College
Bachelor of Science from Human Services
Corning Community College
Associate of Science from Humanities and Social Sciences
Application
Application
08/19/26, NetworkRail, 151 St. Vincent Street, Glasgow, Scotland, UK, Communications Manager