NORMA VILLARREAL
City and County of Denver – Denver International Airport
Denver,CO
2
Languages
1
Certification
28
years of professional experience
Strategic compliance leader with more than 25 years of progressive leadership experience in airport operations, contract administration, regulatory compliance, operational excellence, quality assurance, and contractor oversight. Promoted from Contract Compliance Coordinator to Contract Compliance Supervisor and currently Administrator II, demonstrating sustained leadership, sound judgment, and the ability to manage increasingly complex responsibilities. Known for building high-performing teams, strengthening contractor accountability, developing policies and SOPs, leading audits and investigations, supporting procurement and budgeting, and partnering with executive leadership to improve organizational performance.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Work History
Administrator II
2 Years 9 Months- Provide strategic leadership and technical expertise for airport compliance and operational programs.
- Develop long- and short-term operational strategies, policies, procedures, and performance objectives.
- Lead compliance oversight for multiple airport service contracts while ensuring compliance with contractual, regulatory, and City requirements.
- Analyze operational performance, identify risks, and implement process improvements that strengthen accountability and service delivery.
- Support executive leadership with compliance reporting, budget administration, procurement activities, operational analysis, and cross-functional initiatives.
- Represent the division in meetings with contractors, stakeholders, and City partners to resolve complex operational issues.
- Managed daily administrative operations to ensure efficient airport functionality.
- Coordinated schedules and logistics for multiple departments within Denver International Airport.
- Trained and mentored junior staff on operational policies and procedures.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Analyzed operational data to identify areas for improvement and cost reduction strategies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Contract Compliance Supervisor
1 Year 5 Months- Supervised Contract Compliance Coordinators through coaching, mentoring, workload management, hiring support, and performance evaluations.
- Directed contractor performance through inspections, audits, investigations, staffing compliance reviews, and corrective action programs.
- Led contractor meetings, reviewed invoices, supported contract negotiations, RFP development, and Scope of Work preparation.
Contract Compliance Coordinator
6 Years 6 Months- Managed compliance oversight for 14 airport maintenance contracts valued at more than $400 million.
- Provided oversight supporting more than 500 contractor personnel.
- Led inspections, audits, emergency response oversight, and contractor investigations while serving as division lead for the Contractor Deficiency Program.
Operations Manager
4 YearsShift Supervisor
6 YearsJanitorial Supervisor
7 YearsEducation
Associate Degree - Accounting & Business Operations
Skills
Team leadership
Compliance program development
Contract management
Regulatory Compliance
Risk Management
Operational Excellence
Internal Audits
Contractor Performance
Vendor Management
Policy Development
SOP Development
Corrective Actions
Strategic Planning
Budget Support
Procurement
RFP Development
Performance Metrics
Executive Reporting
Employee Development
Power BI
Maximo
Microsoft Excel
SharePoint
Microsoft Teams
Microsoft Office
Attention to detail
Recordkeeping and file management
Decision-making
Staff management
Conflict resolution
Employee supervision
Data analysis
Accomplishments
- Supervised team of 8 staff members.
- Established performance expectations, accountability measures, and standardized inspection procedures for the compliance team
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led operational planning for holiday travel periods, special events, and contractor transitions to maintain uninterrupted airport operations.
- Directed contractor investigations, corrective action plans, and compliance reviews to improve service quality and contract performance.
- Improved reporting processes by implementing standardized performance indicators used by management for operational decision-making.
- Created comprehensive Standard Operating Procedures (SOPs) for Contract Compliance Coordinators, standardizing work practices across all shifts.
- Developed standardized inspection programs that improved consistency, documentation, and contractor accountability.
Certification
- Colorado Notary Public
- LeadershipDEN
EXECUTIVE LEADERSHIP HIGHLIGHTS
- Progressive promotions within Denver International Airport based on leadership and performance.
- 25+ years leading airport operations, compliance, and facilities management.
- Compliance oversight for airport maintenance contracts exceeding $400 million.
- Oversight supporting more than 500 contractor personnel across multiple service contracts.
- Development of compliance programs, SOPs, operational guidance, and contractor accountability processes.
- Leadership of inspections, audits, investigations, corrective actions, and executive reporting.
- Experience supporting budget planning, procurement, RFPs, Scope of Work development, and contract administration.
- Collaborative leadership across Airport Operations, Procurement, Finance, contractors, and executive stakeholders.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrator II
City and County of Denver – Denver International Airport
01.2024 - CurrentRead More
Contract Compliance Supervisor
City and County of Denver – Denver International Airport
08.2022 - 01.2024Read More
Contract Compliance Coordinator
City and County of Denver – Denver International Airport
02.2016 - 08.2022Read More
Operations Manager
ISS Facility Services
01.2012 - 01.2016Read More
Shift Supervisor
ISS Facility Services
01.2006 - 01.2012Read More
Janitorial Supervisor
One Source Facility Services
01.1999 - 01.2006Read More
Academia Moderna De Comercio
Associate Degree from Accounting & Business Operations
Read More