Erin Donovan
Attleboro,MA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
AVP; Financial Center Assistant Manager
Bank Of America
07.2007 - Current
- Held multiple different positions which allowed myself to gain a vast amount of knowledge in leadership, sales and operations while focusing on bring risk oriented in all tasks given.
- Assisted my market in being the operations/audit champion, leading in many different routines being a trusted advocate for the team.
- Continuously staying on top of changes that would impact our clients/company and ensure our teammates received the communication through emails and on weekly calls presenting the information while making sure each associate would understand the why behind it.
- Received the Top Performer award multiple times throughout my tenor.
- Have achieved consistent audit review score of 98%. or better.
- Managed a Financial Center that has exceeded quarter sales goals of 125% in all areas of Sales, Service, and Operations.
- Became a mentor to associates that are new to role to help achieve maximum success within our market talent.
- Lead multiple initiatives to ensure all our centers are operationally sound which includes performing mock audit's and keeping leaders up to date on new changes that would impact risk within our financial centers.
Retail Sales Associate
Kohls Department Store
05.2006 - 09.2008
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Science - Accounting And Business Management
Quincy College
Quincy, MAHigh School Diploma -
Silver Lake Regional High School
Kingston, MASkills
- Operations Management
- Organizational skills
- Risk management
- Decision making
- Regulatory compliance
- Analytical thinking
- Time management
- Industry knowledge
- Relationship building
- Employee Development
Timeline
AVP; Financial Center Assistant Manager
Bank Of America
07.2007 - Current
Retail Sales Associate
Kohls Department Store
05.2006 - 09.2008
Associate of Science - Accounting And Business Management
Quincy College
High School Diploma -
Silver Lake Regional High School
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