Troy Marable
Baltimore,MD
Summary
Dynamic professional with a strong background in customer service and operations management. Proven ability to enhance team performance and streamline processes, driving significant improvements in customer satisfaction and compliance.
Overview
18
18
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
09.2022 - Current
- Coordinated operational activities within financial center, guaranteeing compliance with regulatory policies and internal procedures.
- Supported staff training initiatives, enhancing team performance and customer service skills.
- Conducted regular audits of transactions and documentation to ensure accuracy and adherence to regulations.
- Evaluated team performance metrics, identifying areas for development and implementing targeted training programs.
- Collaborated with management to strategize on sales targets, contributing to overall financial center growth objectives.
- Increased customer satisfaction with personalized service and timely problem resolution.
- Fostered strong relationships with clients, leading to increased business opportunities and referrals.
- Conducted thorough audits to ensure adherence to regulatory requirements, maintaining a compliant work environment.
Assistant Store Manager
Tmoblie
05.2016 - 09.2022
- Led team in executing sales strategies, enhancing product knowledge among staff.
- Trained and mentored new sales associates, fostering a collaborative environment.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Implemented effective customer service protocols, improving client satisfaction ratings.
- Implemented inventory control measures to ensure adequate stock levels while minimizing waste and costs.
- Organized product demonstrations at trade shows or local events, generating interest among potential customers.
- Trained new team members on company policies, products, and sales tactics to maximize their potential.
- Developed strong relationships with clients, leading to increased customer satisfaction and loyalty.
Business Office Associate
CarMax
03.2008 - 12.2019
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Managed inventory control, tracking stock levels and facilitating timely reorders when necessary.
- Collaborated with team members to resolve customer inquiries, enhancing overall satisfaction and service quality.
- Assisted in training new associates on operational procedures and system navigation for optimal performance.
- Managed title transfers and ensured compliance with state regulations.
- Coordinated with DMV officials to resolve title discrepancies promptly.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Developed and facilitated training programs for new employees during grand opening events.
- Mentored new trainers in best practices for delivering engaging training sessions.
- Implemented onboarding procedures to ensure consistency in service standards across teams.
- Coordinated events and workshops to foster relationships with local organizations and residents.
Education
High School Diploma -
Baltimore City College High Scool
Baltimore, MDSkills
- Branch operations
- Workflow optimization
- Sales management
- Team coaching
- Operations management
- Team development
- Work delegation
- Relationship management
- Sales initiatives
- Customer service
- Problem-solving
- Adaptability and flexibility
Timeline
Assistant Financial Center Manager
Bank of America
09.2022 - Current
Assistant Store Manager
Tmoblie
05.2016 - 09.2022
Business Office Associate
CarMax
03.2008 - 12.2019
High School Diploma -
Baltimore City College High Scool