Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Dowd

Dallas ,TX

Summary

Reliable individual proudly offering six years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Manager

303 Bar And Grill
12.2021 - 09.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Cocktail Waitress

Shell Shack
11.2019 - 12.2021
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Pluckers
01.2018 - 12.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Allen Highschool
Allen, TX
2018

Skills

  • Cocktail Knowledge
  • Safety Awareness
  • Staff Training
  • Strategic Planning
  • Team Leadership
  • Hospitality and Accommodation
  • Menu Updating
  • Safety and Sanitation Standards
  • Delegating Assignments and Tasks
  • POS Terminal Operation

Certification

  • TABC
  • Food Handlers

Timeline

Bar Manager

303 Bar And Grill
12.2021 - 09.2023

Cocktail Waitress

Shell Shack
11.2019 - 12.2021

Waitress

Pluckers
01.2018 - 12.2019

High School Diploma -

Allen Highschool

Similar Profiles

CREATE PROFILE
Erin Dowd