Erin Dowd

Sales Representative

• Negotiated contract terms and pricing structures, ensuring mutual benefit for both the company and clients.
• Regularly communicated with clients at all levels of an organization, demonstrating professionalism and adaptability to diverse communication styles.
• Maintained up-to-date knowledge on industry trends, competitor offerings, and market conditions to better serve clients'' needs.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Contributed to positive team culture, driving motivation and productivity among peers.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
• Conducted product demonstrations, educating customers and stimulating interest.
• Assisted in training of new hires, sharing best practices and company policies.

• Contributed to research efforts for advancing cardiovascular treatments, participating in data collection and analysis.
• Ensured smooth operations in the cath lab by maintaining sterile environments and adhering to strict safety protocols.
• Acted as a trusted liaison between patients'' families and healthcare team members keeping them informed and updated throughout the treatment process.
• Supported continued professional development of colleagues through training sessions on new technologies or techniques in the field of cardiovascular invasive procedures.
• Increased patient satisfaction by providing thorough pre-and post-procedure education and support.
• Expanded professional knowledge through regular attendance at industry conferences, workshops, or seminars in order to stay current with advancements in cardiovascular invasive technology trends.
• Enhanced team efficiency by assisting physicians during complex invasive procedures, ensuring optimal patient care.
• Improved patient outcomes by performing diagnostic and interventional cardiovascular procedures with precision and care.
• Reduced procedure times by effectively managing catheterization lab equipment and resources.
• Facilitated rapid emergency response during critical situations while working alongside various healthcare providers to ensure optimal care for acutely ill patients requiring emergent intervention services.