Alicia Thomas
Warner,NH
Summary
Success driven and tenacious sales representative seeking a sales position where I can apply my relationship building abilities, and strong closing skills, with a company that offers new challenges and growth.
Overview
13
13
years of professional experience
Work History
National Account Representative
J.J. Keller & Associates
01.2024 - Current
- Regularly communicated with clients at all levels of an organization, demonstrating professionalism and adaptability to diverse communication styles.
- Utilized CRM software to manage activity
- Leveraged industry-specific expertise when advising clients on optimal solutions tailored specifically for their business needs leading to increased trust in our services.
- Developed customized sales solutions to address specific client needs and concerns.
- Manage portfolio of existing clients, nurture those relationships and add additional services
- Stay up to date on state specific and national regulatory updates/ industry specific trends regarding EHS, EPA, general safety and more
Fire Sales Representative
Cintas Fire Protection
02.2017 - 12.2023
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cold calling/ prospecting new business customers
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed tailored solutions in response to unique customer needs
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Adding services to existing customers
- Captains club and mentor newer sales representatives
- Managed a large sales territory spanning over NH and ME.
Office Manager
Cintas Fire Protection
09.2014 - 02.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accounts payable/ receivable
- Upselling to current customers
Customer Service Representative
Cintas Fire Protection
08.2011 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled service technicians/ manage their weekly workload
- Accounts payable/ receivable
- Responded to customer requests for products, services, and company information.
- Handle inbound customer calls and requests
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Stevens High School
Claremont, NHSkills
- Customer Service
- Rapport Building
- Sales Presentations and Closing
- Client Relationship Management
- Product Knowledge
- Cold Calling/on site visits
- Excellent written and verbal communication skills, specifically presenting, negotiating, and closing
- CRM proficiency
- Territory and Time Management
Accomplishments
4 time president club winner, repeated Summit club winner, helped my location exceed projections consistently by cold calling, closing, and adding new lines of services and frequencies to existing customers. Scheduling technicians, and onboarding new customers as well.
Leadership Experience
Promoted to office manager after successfully demonstrating my ability to lead a team of a few customer service representatives. Coordinated and executed on Chamber events, networking, and team activities at my location. Part of the safety committee for the location and led trainings and refresher courses.
References
Available upon request
Timeline
National Account Representative
J.J. Keller & Associates
01.2024 - Current
Fire Sales Representative
Cintas Fire Protection
02.2017 - 12.2023
Office Manager
Cintas Fire Protection
09.2014 - 02.2017
Customer Service Representative
Cintas Fire Protection
08.2011 - 09.2014
Stevens High School
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