Microsoft Office
Miranda King
Customer Service Representative
2314 Lagoon Dr. Mesquite,TX
Summary
Dynamic professional with a proven track record at Allstate Insurance, excelling in customer service and problem-solving. Recognized for achieving high metrics and receiving the Distinguished Performance Award. Adept at fostering teamwork and collaboration while managing complex claims processes, ensuring efficiency and satisfaction for all stakeholders involved.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
National Account Representative
Consolidated Fire Protection
10.2023 - Current
- Worked closely with clients to schedule fire suppression inspections and needed repairs to ensure they are compliant with municipality.
- Professionally communicated by phone and email between internal and external customers to ensure all details are accounted for scheduled work.
- Followed through the entire scheduling process and repairs to ensure all factors are in place for a smooth process
- Created estimates to present to the customer after work with third party vendor to come up with pricing.
Claim Service Analyst III - Property Adjuster
Allstate Insurance - National Catastrophe Team
03.2019 - 12.2020
- Analyzed and negotiated financial settlements up to $25,000 in accordance with insurance policies.
- Self-managed workload in a high volume, fast-paced environment.
- Effectively communicated with all levels of corporate and departmental management, vendors, and customers to create clear expectations throughout the claims process.
- Participated in elective, Root Cause Problem Solving group to solve diverse company-wide opportunity areas with in-depth analysis to create effective solutions.
Customer Service Analyst II - Ladder Assist
Allstate Insurance Co
10.2017 - 03.2019
- Prepared daily schedules for third party vendors to meet with adjusters and implemented on the fly changes when the unexpected happens.
- Created new employee training job aides, monthly newsletters, and lead training sessions.
- Authorized payroll for vendor employees and created expense reports, tracking monthly and annual financials.
- Sustained high metrics and customer service ratings which led me to receive the Distinguish Performance Award for 2019.
Claim Service Processor
Allstate Insurance
06.2015 - 10.2017
- Performed continuous weekly evaluations of open claims in order to enhance customer service and time efficiency of open claim cycle time.
- Lead training program and created long-term success training manuals for new hire employees.
- Mentored temporary employees during high volume stretches resulting in stronger staff development and increased productivity.
Education
Corporate Event Planning Certification -
QC Event School Student
Rockville, MD 01.2022 - 05.2022
High School Diploma -
North Mesquite High School
Mesquite, TX 08.2003 - 05.2007
Skills
Customer service
Teamwork and collaboration
Problem-solving abilities
Organizational skills
Software
Outlook, Word, Excel, Powerpoint, Teams
Volunteer Work
Foster and Adoption Network - Allstate - 2015-2019
I had the pleasure of obtaining the Field Liaison position for the Foster and Adoption Network Employee Resource Group. As the liaison for all campus leads throughout the country I worked with home office to help collaborate, organize, and host national events to educate and provide resources for employees within the company and their respective communities.
Timeline
National Account Representative
Consolidated Fire Protection
10.2023 - Current
Corporate Event Planning Certification -
QC Event School Student
01.2022 - 05.2022
Claim Service Analyst III - Property Adjuster
Allstate Insurance - National Catastrophe Team
03.2019 - 12.2020
Customer Service Analyst II - Ladder Assist
Allstate Insurance Co
10.2017 - 03.2019
Claim Service Processor
Allstate Insurance
06.2015 - 10.2017
High School Diploma -
North Mesquite High School
08.2003 - 05.2007
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