Erin E. Luckey
Houston,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
Work History
Team Lead Level
Acclara Solutions
Houston, TX
04.2017 - Current
- Motivate employees to exceed performance standards and recognize star performers
- Answer questions raised by team members so that clear accurate information is being provided
- Monitor incoming calls to ensure that due procedures and quality standards are being met
- Take calls as necessary to help patients understand services rendered and break down how insurance carriers processed the service
- Americas Best contact and Eyeglasses
General Manager
Houston, TX
09.2015 - 02.2017
- Listen and respond immediately with an appropriate level of concern to help solve, and correct customer service issues
- Ensure that staff training and development files are utilized for every employee and maintain all store employee’s attendance records
- Motivate employees to exceed performance standards and recognize star performers
- Assist Patient with eyewear selections as well contact lens selections
- Work beside Doctor to ensure Quality Service
Customer Service Level
Medical Mutual of Ohio
Toledo, OH
01.2013 - 08.2015
- Identify and resolve customer/provider inquiries and concerns about health insurance coverage and claims
- Answer questions regarding deductibles, co-pays, and insurance payments as they relate to different forms of care
- Answer questions about premium payment and billing
- Including explaining statements, understanding various pieces of the insurance paperwork, and directing them to the most appropriate people within the organization
- Determine whether a physician or health care provider is covered under their policy or "in-network."
- Reprocess claims for medical services as well as Dental
Education
GED -
03.2001
Skills
- Epic, CUBS, Phoenix, Microsoft Office (Word Excel and Outlook), Build strong client relationships, Active Listening, Adaptability, Positivity
- Production Monitoring
- Resource Allocation
- Quality Control
- Work Planning and Prioritization
- Flexible Schedule
- Goal Setting
- SOP Adherence
- Problem-Solving
- Shift Scheduling
- Teamwork and Collaboration
- Giving Constructive Feedback
- Verbal and Written Communication
- Attention to Detail
- Evaluating Employee Work
- Leading Team Meetings
- Performance Evaluations
- Quality Improvement
- Call Center Operations
- Team Supervision
- Experience in Leadership
- Team Check-Ins
Timeline
Team Lead Level - Acclara Solutions
04.2017 - Current
General Manager -
09.2015 - 02.2017
Customer Service Level - Medical Mutual of Ohio
01.2013 - 08.2015
Houston Community College - GED,