Erin Esteb
Salem,WI
Summary
Dynamic leader with proven team leadership and strong work ethic, honed at Bristol 45 Diner and Archwood Senior Living. Excelled in customer service and time management, enhancing customer satisfaction and patient wellbeing. Achieved multitasking excellence, seamlessly blending high-quality service delivery with effective decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Bristol 45 Diner
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Certified Nursing Assistant
Archwood Senior Living
01.2022 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and oxygen levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Science - Nursing
Gateway Technical College
Kenosha, WIHigh School Diploma -
Westosha Central High School
Salem, WI06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Relationship building
- Strong work ethic
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Certified Nursing Assistant
Archwood Senior Living
01.2022 - 08.2022
Manager
Bristol 45 Diner
02.2021 - Current
Associate of Science - Nursing
Gateway Technical College
High School Diploma -
Westosha Central High School
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