Erin Evans
Piedmont,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Producer
Allstate - Redden Agency
05.2023 - Current
- Enhanced retention experiences with closely working payment audits ex.) Cancellations, Pending Cancellations, and Payment failures
- Responded to insured concerns through emails, calls, and texts. Addressing changes to policy along with updated billing concerns
- Followed up with new business to insure insureds had no questions and collected any supporting documentations
- Addressed and collected supporting documentations for company policy concerns from property inspections to undisclosed driver with insureds
- Closely worked with policy changes; such as adding drivers, vehicles -all while trying to insure best rate is available
- Maintained positive insured experiences by verifying correct information on file in portfolios
- Collected and filed DMV documents, along with sending in tow reimbursements for insureds
Customer Service Associate
Home Depot USA, INC
11.2020 - 02.2023
- Supported Customers First Priority with offering friendly greeting to customers, answer and responding to customers (in phone or via telephone) quickly with accurate information, keeping customers aware of any changes or concerns with actives orders
- Helped customers create orders and communicated with help desk to fix issues to drives sales for the company
- Supported a positive and productive Work Environment by assisting customers and associates (in person or via telephone) with orders
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Actively involved with store Infocus team to insure associates were following correct safety policies and standards.
Customer Service Associate
Lowe's Home Improvement
05.2019 - 11.2020
- Supported Customers First Priority with offering friendly greeting to customers, answer and responding to customers (in phone or via telephone) quickly with accurate information, keeping customers aware of any changes or concerns with actives orders
- Helped customers create orders to drives sales for the company
- Followed up on reports to insure that all orders were able to be closed out or if they needed to be looked into
- Supported a positive and productive Work Environment by assisting customers and associates (in person or via telephone) with orders
- Processed return transactions for contractors and home owners.
Education
Insurance -
Brewer Insurance School
Greenville, SC03.2023
Brevard High School
Brevard, North Carolina06.2019
Skills
- Communication Skills
- Customer Service
- Time Management
- Punctuality
- Relationship Building
Certification
- Microsoft Office Specialist, 04/01/16, Present, Office Word 2013
- Microsoft Office Specialist, 05/01/16, Present, Office Powerpoint 2013
- A.C.T Workkeys National Career Readiness Certification, 01/01/19, Present, Received Gold Level
Timeline
Licensed Customer Service Producer
Allstate - Redden Agency
05.2023 - Current
Customer Service Associate
Home Depot USA, INC
11.2020 - 02.2023
Customer Service Associate
Lowe's Home Improvement
05.2019 - 11.2020
Insurance -
Brewer Insurance School
Brevard High School
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