Erin Evans
New Castle,DE
Summary
Dynamic and detail-oriented professional with extensive experience as a Dental Front Office Coordinator at K & K Endo. Proven ability to enhance patient satisfaction through effective appointment scheduling and insurance verification. Skilled in financial coordination and HIPAA compliance, demonstrating exceptional multitasking and communication abilities to support seamless office operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
26
26
years of professional experience
Work History
Dental Front Office Coordinator
K & K Endo
Wilmington, DE
05.2020 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
Office Manager
Monarch Environmental Services
Woodstown, NJ
01.2000 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
DelCastle Technical High School
Wilmington, DE06-1999
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Appointment confirmation
- Financial coordination
- Excellent multitasking capability
- Dental terminology
Timeline
Dental Front Office Coordinator
K & K Endo
05.2020 - Current
Office Manager
Monarch Environmental Services
01.2000 - 03.2020
High School Diploma -
DelCastle Technical High School