Erin Fitzgerald
Kissimmee,FL
Summary
Motivated Medical Assistant with a unique background in hospitality, combining clinical knowledge with exceptional customer service. Experienced in patient intake, assisting with procedures, and maintaining accurate medical records while ensuring patients feel comfortable and supported. Recognized for professionalism, teamwork, and the ability to thrive in busy healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Hilton
Orlando, FL
03.2023 - Current
- Provided exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Accurately took drink orders and delivered beverages promptly, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards consistently.
- Assisted in training new cocktail servers, fostering teamwork and improving overall service quality.
Medical Assistant
Orlando Urology Associates
Orlando, FL
05.2022 - 07.2023
- Administered patient care by preparing exam rooms and ensuring necessary medical equipment was available.
- Assisted physicians with patient examinations, documenting findings in electronic health records accurately.
- Provided education to patients regarding treatment plans and pre/post-operative instructions effectively.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times significantly.
Medical Assistant
Beacon Hallandale Obgyn
Miami, Fl
09.2020 - 04.2022
- Managed inventory of medical supplies, ensuring compliance with safety standards and availability for procedures.
- Trained new staff on protocols, enhancing team efficiency and adherence to operational guidelines.
- Implemented process improvements that streamlined workflow in the office, increasing overall productivity.
- Led initiatives for patient follow-up communications, improving continuity of care and satisfaction rates.
Server
First Watch
Miami, Fl
09.2018 - 09.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Assisted in training new servers on menu items, service protocols, and effective communication techniques.
- Coordinated with kitchen staff to streamline order delivery, enhancing overall dining experience.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
Server/bartender
Wing Shack
Orlando, Fl
12.2016 - 09.2018
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed cash register operations, processed payments, and maintained accurate financial records.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Certified Medical Assistant -
American College For Medical Careers
Orlando, FL05-2018
Skills
- HIPAA compliance
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Procedure assistance
Certification
- CPR Certified - 2025
Timeline
Cocktail Server
Hilton
03.2023 - Current
Medical Assistant
Orlando Urology Associates
05.2022 - 07.2023
Medical Assistant
Beacon Hallandale Obgyn
09.2020 - 04.2022
Server
First Watch
09.2018 - 09.2020
Server/bartender
Wing Shack
12.2016 - 09.2018
Certified Medical Assistant -
American College For Medical Careers