Erin Fitzpatrick
York,PA
Summary
Assistant General Manager with over 15 years of hospitality/service industry experience including over 10 years of management. Diplomatic, personable, and adept at managing sensitive situations. Proficient with computers and highly focused on efficiency and timelines. Self-motivated and looking to continue adding to my growing skill set.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Panera Bread
West York
03.2020 - Current
- Set workflow pace by communicating clear expectations and leading with company standards
- Developed critical thinking and problem solving skills through day-to-day hurdles and interactions, while maintaining a strong focus on prioritization of multiple tasks
- Responsible for maintaining a safe and healthy environment for associates and guests
- ServSafe certified
- Enforced proper food safety regulations
- Complied with additional CDC and company guidelines for enhanced sanitization
- Accountable for business metric results
- Labor percentage of 23% or below
- Food cost of 3.5% or below
- Cafe Health survey results of 63 or higher
- Comparative sales of 3% or higher
- Ensured effective communication in all levels of the cafe to ensure alignment on company goals and expectations
- Responsible for Scheduling, Hiring, & Onboarding of all new hires for café
- Create weekly schedules based on projected sales, staffing needs, & employee requests
- Responsible for ensuring e-learning is completed with integrity and goals are met
- Generated direct impact on overall district through hands-on development of internally and externally hired managers for other location
Shift Supervisor/Assistant Manager
Panera Bread
Shrewsbury, Rohrerstown, South York, East York
01.2011 - 01.2020
- Trained and developed new associates based on company issued training plans
- Served as lead point of contact and liaison between management and retail associates to aid in general shift running
- Selected as a leader of “Proteam” 3 times (top performing trainer and Manager)
- Traveled to locations in multiple states to facilitate training of new openings, opened 4 cafes in total
- Coordinated training plans for 50+ associates at a time per locations
- Assisted with initial set-up for new locations as an aide to upper leadership
- Was training and responsible for teaching The Proof to new hires in our market
Education
History, Education & History
Florida State College of Jacksonville
Timeline
Assistant General Manager
Panera Bread
03.2020 - Current
Shift Supervisor/Assistant Manager
Panera Bread
01.2011 - 01.2020
History, Education & History
Florida State College of Jacksonville