Erin Foxcroft
Cleburne,TX
Summary
Accomplished Financial Center Manager with a proven track record at Bank of America, enhancing operational efficiency and team performance. Expert in financial operations and sales management, with a knack for fostering team collaboration. Excelled in enhancing team performance and achieving sales goals through innovative policy implementation and strategic partnership development. Demonstrated expertise in risk assessment and professional communication, significantly improving operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
Work History
Financial Center Manager
Bank of America
09.2007 - Current
- Built and leads a high-performing team of 10+ associates focused on achieving sales and service goals, customer loyalty and operational excellence.
- Cultivates an atmosphere conducive to improving efficiency and team performance, while maintaining little to no long-term associate turnover.
- Collaborates with internal business partners to deliver cohesive banking experience to all customers.
- Develops strategic plans for all aspects of day-to-day financial operations while complying with established internal controls and policies.
- Reduces operational risks by tracking metrics and analyzing business processes, then organizes data to forecast performance trends to identify operational efficiencies and improve areas of opportunities.
- Supports Market Leader with special projects and additional job duties, such as monthly Champion for the Operations Management Process for 14+ Financial Centers; and communication with peer leaders through emails and creation of guides to assist in current areas of focus.
Financial Center Operations Manager
Bank of America
05.2005 - 09.2007
- Responsible for daily management of all cash handling in the financial center including but not limited to balancing accuracy, risk mitigation inspections, protecting private information, Cash Vault/ATM servicing and maintenance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Personal Banker
Bank of America
12.1997 - 05.2005
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth, satisfaction and loyalty.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
Bachelor of Science - Communications
Howard Payne University
Brownwood, TX12.1996
Skills
- Financial Operations & Sales Management
- Risk Assessment & Management
- Team Collaboration & Development
- Compliance Adherence
- Recruitment & Onboarding
- Partnership Development
- Operational Reporting & Remediation
- Critical Thinking & Problem Solving
- Sales & Marketing
- Professional Communication Skills
Timeline
Financial Center Manager
Bank of America
09.2007 - Current
Financial Center Operations Manager
Bank of America
05.2005 - 09.2007
Senior Personal Banker
Bank of America
12.1997 - 05.2005
Bachelor of Science - Communications
Howard Payne University
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