Johnny Ramos
Global Processing System
CA
2
Languages
1
Certification
17
years of professional experience
Dynamic financial services professional with over 17 years of experience in management and sales, demonstrating exceptional success in both business-to-business and business-to-consumer environments. Proven track record of consistently exceeding sales goals while driving business growth and expanding market territories. Skilled in overseeing daily operations and cultivating strong relationships with customers and clients to ensure sustained business success. Eight years of expertise in bank branch management, collaborating effectively with bankers, tellers, and service managers to enhance service delivery and operational efficiency.
Work History
Financial Center Manager
3 Years 4 Months- Led team in delivering exceptional customer service, fostering strong client relationships.
- Managed operational workflows to enhance efficiency and streamline banking processes.
- Developed and implemented training programs, elevating staff performance and service delivery.
- Analyzed financial reports to identify trends, ensuring compliance with regulatory standards.
- Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
- Implemented policies to improve efficiency and team performance.
- Oversaw branch performance metrics, driving initiatives for continuous improvement and growth.
Business Merchant Service Consultant
3 Years 9 Months- Worked with business owners to help them accept credit card as a form of payment.
- Contacted potential clients from targeted lead lists to discuss services.
- Communicate with call center on what type of leads to target to call on.
- Visit businesses that are already processing with competitor to see if I could add value to their business via price or equipment.
- Followed up with existing clients to ensure seamless payment processing and gathered referrals to expand client base.
- Analyzed client statements to identify competitive rates and tailored offerings to meet client needs.
Business Merchant Sales Consultant
3 Years 7 Months- Used consultative sales approach to understand customer needs and recommend relevant products and services
- Generated average monthly deposit growth of $30,000 through targeted customer engagement.
- Responded to telephone and in-person requests for information regarding merchant services.
- Fielded inquiries via phone and in-person about merchant services, ensuring clear communication and timely responses.
- Managed 26 branches in south Orange County
- Delivered sales and customer service support to walk-in traffic across 26 Wells Fargo branches, enhancing customer satisfaction.
- Visited branches to coach and develop bankers on calling existing business customers for business.
- Followed up regularly with existing clients to make sure their account setup was working and kept them happy.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Branch Manager
7 Years 5 Months- Managed team of 20 at bank branch, fostering a collaborative work environment.
- Managed both sales and service side.
- Maintain a sound business both in sales and operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created career paths for each team member clear and specific with tangible goal reach.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes, utilizing motivational techniques to enhance participation.
- Interviewed and hired employees.
- Balanced cash drawers for tellers at the end of each night shift
- Restocked and serviced ATMs to ensure availability of cash for customers
- Provided coaching and guidance to business teams across the district. Held meeting with the next generation of business bankers.
- Volunteered teaching financial educational classes in the community at schools for students and parents
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Assistant Branch Manager
4 Months- Trained and developed new team members to enhance alignment with branch service standards and objectives.
- Supervised team of 10 branch employees, providing insights for performance evaluations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff, fostering skill improvement, daily objective achievement, and career advancement.
- Implemented process improvements to increase productivity.
Banker
2 Years 3 Months- Facilitated account setup, closure, loan applications, and service enrollments for customers, enhancing their banking experience.
- Managed account openings, closures, and updates for customers at the branch.
- Advised customers on bank products and financial options, helping them make informed decisions.
- Balanced teller drawers and ATM cash.
Education
Associate of Science - Health Sciences
Bachelor of Science - Health Sciences/orthotics And Prosthetics
Skills
Banking processes and procedures
Merchant services consulting
Financial Product Knowledge
Client Engagement
Self-motivated and accountable
Consultative selling
Team building
Goal setting
Outside sales
Team leadership
Operations management
Team building
Document management
Cash management
Credit analysis
Client relationship
Sales strategy
Quality controls
Sales leadership
Account management
Partnership management
Eagerness to learn
Team collaboration
Problem-solving
Multitasking
Reliability
Effective communication
Critical thinking
Organizational management
Team collaboration
Certification
Life and health licensed
LANGUAGES
Spanish
Native or Bilingual
Timeline
Financial Center Manager
Bank of America
04.2023 - CurrentRead More
Business Merchant Service Consultant
Global Processing System
11.2022 - CurrentRead More
Business Merchant Sales Consultant
Wells Fargo
04.2019 - 11.2022Read More
Branch Manager
Wells Fargo
11.2011 - 04.2019Read More
Assistant Branch Manager
Wells Fargo
07.2011 - 11.2011Read More
Banker
Wells Fargo
04.2009 - 07.2011Read More
Santa Ana College
Associate of Science from Health Sciences
Read More
California State University, Dominguez Hills
Bachelor of Science from Health Sciences/orthotics And Prosthetics
Read More