Erin Gillmet
Dispatch And Adminstration
Dorr,MI
Summary
Accomplished Dispatch Manager at Stephen's Pipe & Steel, adept in route planning and fostering team collaboration. Spearheaded logistics strategies, enhancing dispatch efficiency and customer satisfaction. Proven track record in staff training, problem-solving, and maintaining regulatory compliance. Skilled in Microsoft Office, with a focus on achieving significant reductions in customer complaints through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Stephen's Pipe & Steel
03.2024 - Current
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
Warehouse Administrator
Praxis Packaging
08.2022 - 02.2024
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
Customer Service Manager
Atlas Installers
11.2018 - 08.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Lead Customer Service Specialist
Ferrellgas
03.2015 - 02.2018
- Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
- Initiated cross-training initiatives among employees enabling them to take on additional responsibilities during peak periods or absences.
- Worked closely with other departments such as sales or marketing aligning company objectives towards enhancing customer experience.
- Organized weekly team meetings to discuss progress towards targets, address challenges faced by the team, and celebrate successes together.
- Assisted in hiring new team members, conducting interviews and evaluating candidate skills fitment for the role.
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
Education
Associate of Business Administration - Supply Chain
Sourthern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Route Planning
Staff Training and Development
Customer Communication
Sales Support
Schedule Coordination
Supply Chain Understanding
Employee Performance Reviews
Multiple project coordination
Phone dispatch
Teamwork and Collaboration
Customer Service
Microsoft Office
Problem-Solving
Time Management
Dispatch Recordkeeping
Data Entry
Adaptability and Flexibility
Team Collaboration
Organizational Skills
Attention to Detail
Timeline
Dispatch Manager
Stephen's Pipe & Steel
03.2024 - Current
Warehouse Administrator
Praxis Packaging
08.2022 - 02.2024
Customer Service Manager
Atlas Installers
11.2018 - 08.2022
Lead Customer Service Specialist
Ferrellgas
03.2015 - 02.2018
Associate of Business Administration - Supply Chain
Sourthern New Hampshire University
05.2001 -