Erin Gillmet
Dispatch And Adminstration
Dorr,MI
Summary
Accomplished Dispatch Manager at Stephen's Pipe & Steel, adept in route planning and fostering team collaboration. Spearheaded logistics strategies, enhancing dispatch efficiency and customer satisfaction. Proven track record in staff training, problem-solving, and maintaining regulatory compliance. Skilled in Microsoft Office, with a focus on achieving significant reductions in customer complaints through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Stephen's Pipe & Steel
03.2024 - Current
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
Warehouse Administrator
Praxis Packaging
08.2022 - 02.2024
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
Customer Service Manager
Atlas Installers
11.2018 - 08.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Lead Customer Service Specialist
Ferrellgas
03.2015 - 02.2018
- Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
- Initiated cross-training initiatives among employees enabling them to take on additional responsibilities during peak periods or absences.
- Worked closely with other departments such as sales or marketing aligning company objectives towards enhancing customer experience.
- Organized weekly team meetings to discuss progress towards targets, address challenges faced by the team, and celebrate successes together.
- Assisted in hiring new team members, conducting interviews and evaluating candidate skills fitment for the role.
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
Education
Associate of Business Administration - Supply Chain
Sourthern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Route Planning
Timeline
Dispatch Manager
Stephen's Pipe & Steel
03.2024 - Current
Warehouse Administrator
Praxis Packaging
08.2022 - 02.2024
Customer Service Manager
Atlas Installers
11.2018 - 08.2022
Lead Customer Service Specialist
Ferrellgas
03.2015 - 02.2018
Associate of Business Administration - Supply Chain
Sourthern New Hampshire University
05.2001 -
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