Erin Glass
Normal,IL
Summary
I have moved from years in the medical field to the auto insurance industry at State Farm for the past 2 years. I consider myself an attentive, dependable individual, working in a fast paced environment. I am highly organized and am looking to venture out to a different area within State Farm.
Overview
18
18
years of professional experience
Work History
PCU- Personal Lines Auto, UW Service Assistant DE
State Farm
09.2022 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Work policy transactions to improve customer satifaction
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
Treatment Coordinator
Koala Center For Sleep And TMJ Disorders
05.2016 - 07.2022
- Researched billing issues, scheduled appointments and verified insurance coverage
- Performed in team leader capacity and organized all treatment and placement activities with staffing team
- Increased overall revenue of dental office by achieving production/account collection goals set forth by corporate office
- Laid out potential payment plans for patients, based on insurance plan coverage
- Included family members and support system in patient treatment planning
- Explained treatment choices to patients and helped determine best options
- Maintained confidentiality of patient data and condition to safeguard health information
- Worked closely with patients to deliver excellent and direct individualized patient care
Respiratory Therapist
Heartland Home Medical Supply
05.2015 - 05.2016
Respiratory Therapist
Advocate BroMenn Medical Center
08.2006 - 05.2015
- Managed and operated mechanical ventilators to deliver airway management
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses
- Provided comprehensive care to improve and strengthen clients' respiratory functions
- Set up patients with CPAP/BIPAP machines both in office and at homes and reviewed compliance
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards
- Provided emergency care to patients
- Evaluated care policies using patient records and current research findings to develop better treatment
Education
Respiratory Therapist -
Advocate BroMenn Medical Center
Normal, IL05.2015
Associate of Science - Respiratory Therapy
Parkland Community College
Champaign, IL06.2008
Associate of Arts - Liberal Arts And General Studies
Heartland Community College
Normal, IL05.2004
High School Diploma -
Dakota High School
Dakota, IL06.2000
Skills
- Medical Data Collection
- Insurance Coordination
- Prescriptions Management
- Service Utilization Improvements
- HIPAA Regulations
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Insurance Verification
- Caring and Empathetic
- Payment Collection
- Customer Service
- Phone Inquiries
- Registration and Scheduling
- Treatment Documentation
- Medical Terminology
- Appointment Scheduling
- Benefits Explanations
- Attention to Detail
Timeline
PCU- Personal Lines Auto, UW Service Assistant DE
State Farm
09.2022 - Current
Treatment Coordinator
Koala Center For Sleep And TMJ Disorders
05.2016 - 07.2022
Respiratory Therapist
Heartland Home Medical Supply
05.2015 - 05.2016
Respiratory Therapist
Advocate BroMenn Medical Center
08.2006 - 05.2015
Respiratory Therapist -
Advocate BroMenn Medical Center
Associate of Science - Respiratory Therapy
Parkland Community College
Associate of Arts - Liberal Arts And General Studies
Heartland Community College
High School Diploma -
Dakota High School
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