Jonathan Labossiere
Wesley Chapel,FL
Overview
7
7
years of professional experience
Work History
Personal Injury Patient Coordinator
FastMD Spine And Orthopedics
06.2022 - Current
- Provided support and guidance to patients and families to navigate healthcare systems.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Representative
US Imaging Network
07.2019 - 06.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist
Tampa Eye Clinic
09.2017 - 10.2018
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Receptionist
Bay Dermatology And Cosmetic Surgery
06.2017 - 09.2017
- Printed prescription requests and queries in compliance with practice protocol.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed patient referrals to other medical specialists.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant / Medical Receptionist
Moffitt Cancer Center
12.2016 - 05.2017
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate of Science - Business Administration And Management
Pasco Hernando State College
New Port Richey, FL06.2017
Skills
- Safety Monitoring
- Medical Data Collection
- Organizational Skills
- Records Management
- Administrative and Office Support
- Insurance Authorizations
- Attention to Detail
- Customer Service
- Problem-Solving
- Assertiveness
- Front Desk Operations
- Transaction Processing
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Limited Working
Timeline
Personal Injury Patient Coordinator
FastMD Spine And Orthopedics
06.2022 - Current
Customer Service Representative
US Imaging Network
07.2019 - 06.2022
Front Desk Receptionist
Tampa Eye Clinic
09.2017 - 10.2018
Medical Receptionist
Bay Dermatology And Cosmetic Surgery
06.2017 - 09.2017
Medical Assistant / Medical Receptionist
Moffitt Cancer Center
12.2016 - 05.2017
Associate of Science - Business Administration And Management
Pasco Hernando State College
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