Crissy Kiger
East Pittsburgh,PA
Summary
At UPMC Hillman Cancer Center, excelled in patient coordination, leveraging strong organizational skills and healthcare systems knowledge to manage over 100+ patient files in compliance with HIPAA. Demonstrated exceptional customer service and empathy, enhancing patient care and clinic efficiency. Organized Patient Service Coordinator with 28 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Services Coordinator
UPMC Hillman Cancer Center
10.2012 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Managed challenging situations with distressed patients, maintaining calm and positivity.
- Used EPIC, ARIA, CERNER to maintain electronic patient files, successfully maintaining over 100+ patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted positive culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Contributed to positive clinic environments by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Facilitated onboarding processes for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within clinic environments.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Dialysis Technician
American Renal Associates
08.2009 - 10.2012
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Maintained clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Performed routine quality control and safety checks on all equipment.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Cleaned and sterilized instruments, equipment and surfaces.
- Improved patient outcomes by carefully monitoring and adjusting dialysis treatment parameters.
Education
No Degree - Real Estate Development
CCAC Allegheny Campus
Pittsburgh, PA12.2023
Skills
- Healthcare Systems Knowledge
- Building Rapport and Credibility
- Professional Bedside Manner
- Patient Registration
- HIPAA Compliance
- Team Leadership
- Calm and Effective Under Pressure
- Caring and Empathetic
- Safety Monitoring
- Heartsaver CPR AED (CPR AED)
- Multitasking and Strong Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefits401k matchCareer advancementCompany CultureWork from home optionFlexible work hoursPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekLanguages
English
Bilingual or Proficient (C2)
Interests
Gardening
Jewelry making
Hiking
Timeline
Patient Services Coordinator
UPMC Hillman Cancer Center
10.2012 - Current
Dialysis Technician
American Renal Associates
08.2009 - 10.2012
No Degree - Real Estate Development
CCAC Allegheny Campus
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