Erin Gray

• Delivered blowouts and updos for clients in a timely manner.
• Built personal relationships with both co-workers and clients.
• Responded to and resolved customer questions and concerns.
• Educated customers on products to maximize benefits and consistently earned bonuses on product/membership sales.
• Completed store opening and closing procedures.
• Enforced company policies and regulations with employees.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Determined appropriate hair treatments based on conditions and textures.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Organized sales area and work station to showcase products and boost sales.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Worked under a professional IBE technique extension stylist. Learned new techniques in both extensions, blonding, and coloring. Helped finish styles.