Erin Griffes
Holland
Summary
Hardworking professional with a versatile background in housekeeping, bus operation, and patient support. Known for strong teamwork and organizational skills, committed to fostering welcoming environments and enhancing service quality.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Housekeeper, Landry, Front Desk
Springhill Suites By Marriott
Holland, MI
05.2026 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning chemicals and tools following safety protocols.
- Assisted with laundry services, ensuring timely availability of clean linens.
- Responded promptly to guest requests for additional amenities or services.
Bus Operator
The Rapid
Grand Rapids, MI
07.2024 - 10.2024
- Operated transit buses safely while adhering to traffic regulations and company policies.
- Communicated effectively with passengers regarding route information and service updates.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Assisted in maintaining cleanliness of buses, ensuring a welcoming environment for passengers.
- Collaborated with dispatchers to report incidents and coordinate service adjustments as needed.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Developed and maintained positive relationships with passengers and other drivers.
Activities Assistant and Medical Technician
The Village of Heather Hills
Cascade, MI
04.2021 - 09.2023
- Developed and maintained positive relationships with residents and families.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Organized and facilitated engaging activities for residents, enhancing participation and social interaction.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
School Bus Driver
Dean Transportation
Sparta, MI
09.2015 - 03.2021
- Safeguarded student safety during transportation, adhering to all traffic regulations and school policies.
- Conducted regular vehicle inspections, ensuring compliance with maintenance standards and operational readiness.
- Communicated effectively with parents and school officials regarding transportation schedules and student needs.
- Managed student behavior on the bus, fostering a safe and respectful environment for all passengers.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
Call Center Dispatcher
AAA of Michigan
Grand Rapids, MI
08.2006 - 11.2010
- Coordinated emergency dispatch responses to ensure timely assistance for stranded motorists.
- Utilized advanced communication systems to manage high-volume incoming calls efficiently.
- Resolved customer inquiries with accuracy, enhancing overall service satisfaction and performance metrics.
- Ensured adherence to company policies and procedures by diligently monitoring dispatcher actions throughout each shift.
- Utilized advanced software tools for tracking technician locations, optimizing route planning, and managing overall workload distribution among available personnel.
- Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
High School Diploma -
Grant High School
Grant, MI05-2005
High School Diploma -
Newaygo County Career Tech Center
Fremont, MI05-2005
Skills
- Teamwork
- Housekeeping
- Customer service
- Customer service-focused
- Multitasking and organization
- Cleaning and organizing
- Hardworking
- Focused and detail-oriented
- Professional and courteous
Certification
- Licensed commercial driver
Timeline
Housekeeper, Landry, Front Desk
Springhill Suites By Marriott
05.2026 - Current
Bus Operator
The Rapid
07.2024 - 10.2024
Activities Assistant and Medical Technician
The Village of Heather Hills
04.2021 - 09.2023
School Bus Driver
Dean Transportation
09.2015 - 03.2021
Call Center Dispatcher
AAA of Michigan
08.2006 - 11.2010
High School Diploma -
Grant High School
High School Diploma -
Newaygo County Career Tech Center