Reyna Yanet Olguin Munoz
Sanford,NC
Summary
Dedicated Housekeeper with proven expertise in maintaining spotless environments for Marriott International, Inc. and Hilton Hotels Corporation guests. Adept at leveraging hardworking and detail-oriented approaches to enhance guest satisfaction significantly. Speak Spanish and English, excels in teamwork and customer service, ensuring no detail is overlooked in fast-paced settings.
Overview
25
25
years of professional experience
Work History
Housekeeper/Landry/ Houseman
Marriott International, Inc.
Raleigh, NC
08.2003 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Hilton Hotels Corporation
Durham, NC
01.2000 - 07.2003
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Completed in Mexico
1997
Skills
- Teamwork
- Customer service
- Staff training
- Focused and detail-oriented
- Hardworking
- Cleaning methods
- Speak English and Spanish
- Responsible
- Honest
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeper/Landry/ Houseman
Marriott International, Inc.
08.2003 - Current
Housekeeper
Hilton Hotels Corporation
01.2000 - 07.2003
High School Completed in Mexico