Erin Guerra

Assisted billing department in obtaining essential insurance face sheets for accurate service billing. Managed a list of missing face sheets and contacted facilities to gather necessary information. Facilitated timely dispatch of hospice and home health care orders for physician signatures and ensured return to requesting facilities.

• Supported dental team in executing cleanings and procedures to enhance patient care. Managed acquisition of radiographs and maintained cleanliness of treatment areas for optimal patient experience. Oversaw supply ordering to ensure availability of essential materials. Led monthly evaluations of radiograph machines to uphold compliance standards. Monitored emergency drug kit monthly to guarantee medication readiness and compliance.
• Assisted in chairside procedures, ensuring patient comfort and safety during treatments.
• Prepared and sterilized instruments and equipment to maintain a hygienic environment.
• Educated patients and guardians on oral hygiene practices and post-treatment care.
• Managed patient records using dental software for accurate documentation and billing processes.
• Collaborated with dentists to improve workflow efficiency during patient appointments.

• Managed incoming phone calls and scheduled appointments to optimize office operations. Oversaw verification of diverse dental insurance plans to facilitate patient care. Led patient interactions by thoroughly reviewing health histories, obtaining radiographs, and assisting dental professionals with procedures. Ensured treatment rooms were disinfected and prepared for the next patient. Elevated to lead assistant role after seven years, tasked with training new employees, overseeing supply inventory, and daily schedule management.