Summary
Overview
Work History
Education
Skills
Timeline
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Erin Hearon

Gloucester,VA

Summary

Accomplished Insurance Agent/Manager at Commonwealth Insurance, adept in client retention and policy renewals, enhanced customer satisfaction through expert account management and superior service. Leveraged CRM software for efficient client relationship management, achieving a notable increase in client loyalty. Skilled in both analytical and interpersonal dimensions, consistently prioritizing client needs and policy accuracy.

Overview

24
24
years of professional experience

Work History

Insurance Agent/Management

Commonwealth Insurance
02.2001 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Collected premiums on or before effective date of coverage.
  • Educated clients on insurance policies and procedures.
  • Utilized CRM software to manage client relationships.

Education

Certified Computer Specialist - Administrative

Tidewater Tech
Norfolk, VA

Associate of Arts -

Seminole Community College
Sanford, FL

High School Diploma -

Lake Mary High School
Lake Mary, FL

Skills

  • Policy Renewals
  • Client Retention
  • Account Management
  • Client needs analysis
  • Quotes and sales
  • Licensed Insurance Agent
  • Customer Service
  • CRM Software

Timeline

Insurance Agent/Management

Commonwealth Insurance
02.2001 - Current

Certified Computer Specialist - Administrative

Tidewater Tech

Associate of Arts -

Seminole Community College

High School Diploma -

Lake Mary High School

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Erin Hearon