Erin Heaton
Eagle Mountain
Summary
Dynamic professional with a proven track record, excelling in incident reporting and customer service. Recognized for enhancing safety protocols and fostering a welcoming environment. Strong analytical reasoning and decision-making skills contributed to effective conflict resolution and improved guest experiences. Committed to maintaining high standards in all interactions.
Overview
7
7
years of professional experience
Work History
Security Officer
Live Nation
The Union Event Center
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Student Advocate/504 Para
Alpine School District
Cedar Valley High School, Eagle Mountain Utah
11.2021 - Current
- Promoted positive school culture by addressing individual student needs and collaborating with faculty members.
- Strengthened communication between parents, teachers, and administrators by organizing regular meetings to discuss student progress and concerns.
- Reduced disciplinary incidents through implementation of restorative justice practices and conflict resolution strategies in collaboration with school staff.
- Created safe spaces for open dialogue among students, fostering a sense of belonging for all individuals within the school community.
- Assist visually impaired student with day to day school classes and actvities
Back Stage Access Manager
Intermountain Parking
Utah First Credit Union Amphitheater
06.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with departments and suppliers.
Education
No Degree - Nursing
Provo/Eagle Gate College
UtahAmerican Fork High School
American Fork, UT05-2002
Skills
- Report writing
- Incident reporting
- General security
- Customer service
- Team leadership
- Time management
- Decision-making
- Analytical reasoning
- Client representation
- Active listening
- Critical thinking
Timeline
Security Officer
Live Nation
11.2024 - Current
Student Advocate/504 Para
Alpine School District
11.2021 - Current
Back Stage Access Manager
Intermountain Parking
06.2018 - Current
No Degree - Nursing
Provo/Eagle Gate College
American Fork High School