Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Heaton

Eagle Mountain

Summary

Dynamic professional with a proven track record, excelling in incident reporting and customer service. Recognized for enhancing safety protocols and fostering a welcoming environment. Strong analytical reasoning and decision-making skills contributed to effective conflict resolution and improved guest experiences. Committed to maintaining high standards in all interactions.

Overview

7
7
years of professional experience

Work History

Security Officer

Live Nation
11.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Student Advocate/504 Para

Alpine School District
11.2021 - Current
  • Promoted positive school culture by addressing individual student needs and collaborating with faculty members.
  • Strengthened communication between parents, teachers, and administrators by organizing regular meetings to discuss student progress and concerns.
  • Reduced disciplinary incidents through implementation of restorative justice practices and conflict resolution strategies in collaboration with school staff.
  • Created safe spaces for open dialogue among students, fostering a sense of belonging for all individuals within the school community.
  • Assist visually impaired student with day to day school classes and actvities

Back Stage Access Manager

Intermountain Parking
06.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with departments and suppliers.

Education

No Degree - Nursing

Provo/Eagle Gate College
Utah

American Fork High School
American Fork, UT
05-2002

Skills

  • Report writing
  • Incident reporting
  • General security
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Analytical reasoning
  • Client representation
  • Active listening
  • Critical thinking

Timeline

Security Officer

Live Nation
11.2024 - Current

Student Advocate/504 Para

Alpine School District
11.2021 - Current

Back Stage Access Manager

Intermountain Parking
06.2018 - Current

No Degree - Nursing

Provo/Eagle Gate College

American Fork High School

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