Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Heller

Fargo,ND

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a new job position. Ready to help the team achieve company goals. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.

Overview

21
21
years of professional experience

Work History

Administrative Specialist

Pioneer Promo
01.2024 - Current
  • Elevated customer satisfaction with efficient and professional communication.
  • Enhanced project delivery speed by efficiently organizing tasks according to deadlines and resource constraints.
  • Increased productivity by managing daily operations and offering administrative assistance.
  • Addressed customer issues promptly to enhance satisfaction and loyalty.
  • Streamlined daily workflows, client correspondence, record maintenance, and data input to improve performance.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Enhanced customer satisfaction through exceptional service and responsiveness.
  • Coordinated phone and email communications efficiently. Managed approximately 40+ customer related emails and phone calls per day.
  • Identified process improvements to increase accuracy, efficiency, and service quality.

Salon Owner/Operator

Hair By Erin Marie At Sola Salon Studios
12.2004 - Current
  • Experienced salon owner with over 21 years in the beauty industry, with a proven track record of managing a successful salon, providing excellent customer service, and building a loyal client base. Monitored industry trends and attended trade shows.
  • Connected with customers to understand needs, provide assistance and answered any questions.
  • Input customer data into software and made immediate updates to reflect any changes with services.
  • Achieved a high level of customer satisfaction and loyalty, leading to a long-standing client base built over 21+ years.
  • Implemented sanitation protocols to maintain compliance with health regulations and ensure safety standards.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.

Chiropractic Receptionist

Strive Chiropractic
08.2021 - 10.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Greeted and kindly interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Resolved an average of 50+ customer inquiries daily via phone, text message, emails, and customers checking in and out of the office

Front End Supervisor

Salon Professional Academy
09.2019 - 05.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached students and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Licensed Cosmetologist - Cosmetology Education

Model College of Hair Design
Saint Cloud, MN
09.2001

High School Diploma -

Fargo High School
Fargo, ND
06.1999

Skills

  • Account Management
  • Front Desk Operations
  • Appointment Scheduling
  • Telephone Etiquette
  • Scans done on Patients
  • Event coordination
  • Customer relations and communications
  • Multitasking and time management
  • Inventory management
  • Excel spreadsheets
  • Team collaboration
  • Website updating

Timeline

Administrative Specialist

Pioneer Promo
01.2024 - Current

Chiropractic Receptionist

Strive Chiropractic
08.2021 - 10.2023

Front End Supervisor

Salon Professional Academy
09.2019 - 05.2021

Salon Owner/Operator

Hair By Erin Marie At Sola Salon Studios
12.2004 - Current

Licensed Cosmetologist - Cosmetology Education

Model College of Hair Design

High School Diploma -

Fargo High School

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