Erin Henderson
Belle,WV
Summary
Detail-oriented administrative professional with proven skills in office management, scheduling, and data entry. Known for enhancing communication and streamlining workflows to boost operational efficiency.
Overview
13
13
years of professional experience
Work History
Administrative Services Assistant
State of WV
Charleston, WV
07.2024 - Current
- Coordinated meeting schedules and maintained calendars for multiple departments, ensuring alignment and efficient use of time.
- Prepared and distributed correspondence to facilitate timely communication across teams.
- Organized files and documents to improve accessibility and ensure regulatory compliance.
- Collaborated with team members to improve administrative processes and streamline workflows, enhancing overall operational efficiency.
- Handled routine inquiries, maintaining a professional environment by providing assistance.
- Processed employee expense reimbursements in accordance with company policy.
Patient Service Representative
Cabin Creek Health Systems. Cabin Creek Health Systems
Dawes, WV
11.2023 - 10.2024
- Facilitated appointment scheduling and maintained accurate health records for patients.
- Addressed patient inquiries and communicated details about available services.
- Coordinated communications between patients and healthcare providers effectively.
- Maintained confidentiality of patient information in compliance with regulations.
- Processed insurance verifications and facilitated claims submissions accurately.
- Managed front desk operations, ensuring a welcoming environment for patients.
- Handled incoming calls professionally, ensuring clear communication and patient satisfaction.
Referral Coordinator
Bioscrip Infusion Services
Charleston, WV
10.2023 - 07.2024
- Coordinated patient referrals between healthcare providers and Bioscrip infusion services to ensure streamlined access to necessary therapies.
- Educated patients on service options and referral procedures, enhancing their understanding and satisfaction with the referral process.
- Prioritized referrals based on urgency, ensuring adherence to deadlines.
- Reviewed demographic, clinical, and insurance information before sending to specialists.
- Addressed concerns and provided timely answers to questions from patients and specialists, fostering effective communication and trust.
Admissions Clerk
Charleston Area Medical Center
Charleston, WV
09.2013 - 10.2023
- Processed patient admissions while verifying insurance information for accuracy.
- Assisted patients with inquiries regarding admission procedures and requirements.
- Coordinated interdepartmental communication, improving patient flow and reducing wait times.
- Collaborated with medical staff to prioritize urgent admissions and special cases.
- Trained new staff on office protocols and electronic systems functionality.
Education
High School Diploma -
Riverside High School
Belle, WV05-2012
Skills
- Office management
- Scheduling coordination
- Patient scheduling
- Data entry
- Document organization
- Policy adherence
- Reception management
- Multitasking and prioritization
- Attention to detail
- Problem solving
- Customer service
Timeline
Administrative Services Assistant
State of WV
07.2024 - Current
Patient Service Representative
Cabin Creek Health Systems. Cabin Creek Health Systems
11.2023 - 10.2024
Referral Coordinator
Bioscrip Infusion Services
10.2023 - 07.2024
Admissions Clerk
Charleston Area Medical Center
09.2013 - 10.2023
High School Diploma -
Riverside High School