Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Erin Hicks

Plano,TX

Work Preference

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid sick leave401k matchPaid time off

Summary

Enthusiastic Inside Sales Manager with over 6 years of experience implementing successful strategies to target and maximize sales opportunities. Excellent coaching and leadership skills. Adept at working well under pressure to meet sales goals. Advanced-level proficiency in Salesforce,Salesloft and Gong platforms and pride myself at being a fast learner.

Overview

12
12
years of professional experience

Work History

Direct to Patient Sales Manager

Inogen
Plano, Texas
06.2023 - Current
  • Manage monthly sales goals and identify areas of opportunity to help my team of 10+ achieve their numbers and maintain the 2nd highest conversion rate out of 10 sales teams.
  • Utilize Salesforce and Gong systems for efficient tracking of sales activities, customer interactions and easily identify coaching opportunities.
  • Facilitate weekly team meetings and one on ones to keep the team on track to be successful and celebrate the small wins that have been accomplished.
  • Build relationships with other departments and patients to establish long-term business growth and identify areas of opportunity that can help both departments succeed.

Inside Sales Supervisor

Inogen
Plano, TX
11.2020 - 06.2023
  • Responded to customer inquiries promptly, ensuring high levels of customer satisfaction.
  • Supervised two inside sales teams, managing daily performance and delivering feedback for increased productivity.
  • Analyzed performance metrics to identify improvement areas and drive operational success.
  • Communicated key product information, promotions, and sales contests to enhance competitive spirit.
  • Monitored employee productivity, motivating teams to achieve daily targets.
  • Led inside sales meetings to establish marketing campaign goals and objectives.
  • Collaborated with IT and sales operations on Five9 and SalesLoft platform enhancements.
  • Provided mentorship to new employees, equipping them with knowledge of company programs.

Direct to Patient Representative

Inogen
Richardson, TX
10.2016 - 11.2020
  • Communicated with repeat customers to build long-term relationships.
  • Fielded customer feedback and complaints.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.

Sales Trainer

YP
Dallas, TX
11.2013 - 10.2016
  • Actively involved in SDLB( single drop level billing) DE Initial Pilot that rolled out nationwide
  • Provided feedback about IFULFILL process to regional Internet Manager and DE Team to ensure optimization
  • Trained more than 60 new employees to understand company policies and improve knowledge on industry best practices
  • Developed strategic plans for multiple areas of account management, including new continuous training program
  • Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.

Education

Bachelor of Arts - Interpersonal Communications

Texas Tech University
Lubbock, TX

Skills

  • Leadership development
  • Written communication
  • Issue and conflict resolution
  • Public speaking
  • Complaint resolution
  • Sales development

Accomplishments

• People's Choice Award Winner for Inspire Initiative category for the 2022 year

Affiliations

  • Member, Texas Tech Alumni Association

Timeline

Direct to Patient Sales Manager

Inogen
06.2023 - Current

Inside Sales Supervisor

Inogen
11.2020 - 06.2023

Direct to Patient Representative

Inogen
10.2016 - 11.2020

Sales Trainer

YP
11.2013 - 10.2016

Bachelor of Arts - Interpersonal Communications

Texas Tech University
Erin Hicks