Erin Higdon
Starbucks
Land O Lakes,FL
5
years of professional experience
Results-driven Team Leader specializing in enhancing operational efficiency and team performance. Achieved high productivity through effective conflict resolution and strategic planning. Committed to delivering impactful solutions and advancing organizational objectives with strong problem-solving skills and effective communication.
Work History
Shift Supervisor
1 Year 2 Months- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored new team members on company standards and operational procedures.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Collaborated with management to develop strategies for increasing sales during peak hours.
- Monitored cash handling procedures to ensure compliance with financial accuracy standards.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Manager
3 Years 7 Months- Trained and mentored staff to enhance service delivery and team performance.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed inventory levels, optimizing stock control to minimize waste and costs.
- Optimized stock control to minimize waste.
- Optimized labor resources for peak operational times.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Sales Associate
4 Months- Processed transactions efficiently using point-of-sale system, minimizing customer wait times.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve store sales targets and improve customer satisfaction ratings.
- Maintained organized merchandise displays, ensuring products were visually appealing and accessible.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Warehouse Worker
1 Month- Maintained organized stock areas, facilitating easy access and efficient retrieval of items.
- Consistently lifted materials weighing as much as 60 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Skills
Staff management
Team leadership
Safety compliance
Staff development
Cash handling
Conflict resolution
Inventory control
Customer-oriented
Problem-solving
Timeline
Shift Supervisor
Starbucks
06.2025 - CurrentRead More
Sales Associate
Marshalls
05.2023 - 09.2023Read More
Warehouse Worker
Amazon
04.2023 - 05.2023Read More
Manager
McDonald's
10.2021 - 05.2025Read More