Erin Himango
Blaine
Summary
Dynamic customer service professional with a proven track record at Duty Free Americas Inc., excelling in relationship building and conflict resolution. Adept at utilizing CRM software to enhance customer satisfaction and streamline processes, resulting in improved team productivity and loyalty. Committed to delivering exceptional service and fostering long-term client relationships.
Overview
3
3
years of professional experience
Work History
CSR
Duty Free Americas Inc.
12.2023 - 11.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and maintained accurate records in CRM systems.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Provided training support for new staff on best practices in customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Department Lead
Hobby Lobby
01.2023 - 12.2023
- Implemented process improvements that increased overall team productivity.
- Assisted in inventory management, ensuring timely restocking of supplies and equipment.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Oversaw efficient inventory stocking and supply rotation.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
Level One Manager
Dominos Pizza Inc.
08.2021 - 12.2022
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members by providing timely information and resource access.
- Conducted research to identify process improvements and enhance operational efficiency.
- Accomplished multiple tasks within established timeframes.
- Engaged in problem-solving activities to address operational challenges promptly.
- Collaborated with team to streamline workflows and improve service delivery.
Education
High School Diploma -
Blaine High School
Blaine, WASkills
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Product knowledge
- Building rapport
- Complaint handling
- CRM software
Timeline
CSR
Duty Free Americas Inc.
12.2023 - 11.2024
Department Lead
Hobby Lobby
01.2023 - 12.2023
Level One Manager
Dominos Pizza Inc.
08.2021 - 12.2022
High School Diploma -
Blaine High School
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