Erin Hines
Strongsville,OH
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Willow Ambulatory Analyst
TEKsystems
2024.07 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge by sharing and developing documentation based on my experience with Epic Point of Sale.
- Team collaboration by providing clear communication of building blocks needing to be done to complete build.
- Implemented early build waves for Michigan Medicine.
Pharmacy Systems Analyst 1- EMR Applications
MetroHealth Medical Center 2500 Metro Health Drive
2020.12 - 2024.07
- Maintained accurate records of all data collected during analysis processes.
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to pharmacy initiatives.
- Evaluated needs of pharmacy departments and delegated tasks to optimize overall production.
- Trained end users how to use willow ambulatory before and during rollout.
- Worked with pharmacy leadership to improve their meds to beds pharmacy program with enhancements to reporting and functionality within Epic and Willow Ambulatory.
- Lead analyst on new point of sale rollout and created documentation on how to register your pharmacy as independent when you use a non integrated point of sale system for pseudoephedrine products.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Certified in Willow Ambulatory and experienced in Willow Inventory.
Medication Access Specialist
Cleveland Clinic
2011.12 - 2020.12
- Medication Safety Technician Award-2018
- Created an education system for parents and caregivers of new pediatric transplant patients to ensure safety and understanding of all meds prior to discharge.
- Piloted a medication reconciliation program in adult patients upon admission to rule out medication errors.
- Worked with multidisciplinary teams to make sure patients had medications that were covered by their insurance as well as affordable.
- Worked on all prior authorizations that were needed days ahead in order to make sure day of discharge went smoothly.
- Compounded both sterile and non sterile medications for patients in an outpatient setting.
- Trained new hires and made sure they had all tools necessary for success.
- Piloted many new tools to such as iPads and mobile computers to ensure patient safety and efficiency of delivery of home going medications.
Education
Pharmacy Technician Certification - Pharmacy Technology
Sanford Brown College
Middleburg Heights, Oh2011-01
High School Diploma -
St. Peter Chanel High School
Bedford, OH2004-06
Skills
- Team Collaboration and Leadership
- Process Improvements
- Continuous Improvement
- Multiple Priorities Management
- Relaying Complex Information
- Ability to learn on the fly.
Certification
Epic Willow Ambulatory certification
Certified Pharmacy Technician
Timeline
Willow Ambulatory Analyst
TEKsystems
2024.07 - Current
Pharmacy Systems Analyst 1- EMR Applications
MetroHealth Medical Center 2500 Metro Health Drive
2020.12 - 2024.07
Medication Access Specialist
Cleveland Clinic
2011.12 - 2020.12
Pharmacy Technician Certification - Pharmacy Technology
Sanford Brown College
High School Diploma -
St. Peter Chanel High School
Epic Willow Ambulatory certification
Certified Pharmacy Technician
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