Open To Work
Melissa M. Trujillo
Northglenn,CO
Summary
Professional System Analyst experienced and prepared for senior-level responsibilities. Expertise in systems analysis and project management, with strong focus on team collaboration and achieving results. Known for adaptability, problem-solving skills, and delivering impactful solutions in response to changing needs. Highly dependable with proven track record of driving successful outcomes in complex technical environments.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Senior Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
Denver, CO
01.2023 - Current
- Implemented Medication Therapy Management practices using Compass Rose tools for clinically integrated teams.
- Developed new outpatient medication order panels which allow ambulatory providers via Surescripts.
- Analyzed system requirements to enhance operational efficiency across clinical and inventory management systems.
- Collaborated with cross-functional teams to drive system integration projects, improving data accuracy and accessibility.
- Led initiatives to optimize workflows, resulting in streamlined processes within ambulatory care settings.
- Developed training materials and conducted sessions for staff on new system implementations and updates.
- Evaluated existing systems for performance issues, implementing corrective actions to enhance functionality and user experience.
- Provided strategic recommendations based on data analysis to support decision-making processes at executive levels.
- Established clear communication channels between IT departments and stakeholders, facilitating smooth project execution.
Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
Denver, CO
08.2019 - 01.2023
- Developed training plan and materials for new employees.
- Primary trainer for new employees.
- Delegate analyst for our Epic Medication Management Sub-committee, a monthly meeting with inpatient and outpatient providers to discuss medication and prescribing needs.
- I earned my EpicCare ambulatory proficiency.
- Jointly collaborated with Ambulatory team members to install Specialty Pharmacy.
- Assisted My Chart analyst in creating and testing custom workflows for My Health Connection users.
- Transfer workflow.
- Creating an electronic avenue for our patients to respond to pharmacy staff when more information needed (credit cards, scheduling delivery, insurance needed).
- Patient medication reminders for refills and expired medications.
Associate Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
Denver, CO
06.2017 - 08.2019
- Developed and maintained documentation for system processes, ensuring compliance with industry standards.
- Provided technical support and training to end-users, improving user adoption rates of new systems.
- Led initiatives to integrate inventory management systems, resulting in reduced discrepancies and improved accuracy.
- Managed system upgrades and enhancements, ensuring minimal disruption to daily operations.
- Conducted data analysis to inform decision-making processes and optimize resource allocation.
- Provided ongoing support to end-users, troubleshooting technical issues and delivering effective solutions quickly.
Medication Access Specialist
UCHealth University of Colorado Hospital
Denver, CO
11.2013 - 06.2017
- Implemented workflow improvements to enhance patient satisfaction and reduce wait times.
- Oversaw daily operations, maintaining compliance with health regulations and best practices.
- Trained new staff on pharmacy protocols, enhancing team productivity and service quality.
- Spearheaded the integration of new technologies, driving innovation across operations while minimizing disruption.
- Generated reports detailing findings and recommendations.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
Pharmacy Admissions Specialist
UCHealth University of Colorado Hospital
Denver, CO
11.2012 - 11.2013
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions.
Certified Pharmacy Technician
UCHealth University of Colorado Hospital
Denver, CO
07.2011 - 11.2012
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted in maintaining inventory levels, optimizing stock management and minimizing waste.
- Collaborated with healthcare professionals to provide patient-centered medication therapy management.
- Led quality assurance initiatives to ensure adherence to safety protocols and regulatory standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Lead Certified Pharmacy Technician
Safeway Inc
Denver, CO
12.1999 - 07.2011
- Oversaw medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained and mentored pharmacy staff on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with healthcare providers to enhance patient care through effective medication therapy management.
- Monitored pharmacy operations for adherence to safety protocols and quality standards.
- Led pharmacy team in achieving performance goals while maintaining high customer service standards.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO05.2011
Associate of Arts - undefined
Front Range Community College
Westminster, CO05.2003
CPhT - Certified Pharmacy Technician
Pharmacy Technician Certification Board
11.2000
High School Diploma - undefined
Northglenn High School
Northglenn, CO05.2000
Skills
- Troubleshooting
- System and program efficiency
- Database reporting
- Application support
- Project management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Analytical skills
Certification
- EpicCare Ambulatory, November 2024
- Core Analyst Badge, April 2019
- Willow Inventory, January 2018
- Willow Ambulatory, August 2017
- Certified Pharmacy Technician, November 2011
Languages
English
Spanish
Software
Epic Health System
Work Preference
Location Preference
RemoteTimeline
Senior Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
01.2023 - Current
Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
08.2019 - 01.2023
Associate Systems Analyst, Willow Ambulatory
UCHealth University of Colorado Hospital
06.2017 - 08.2019
Medication Access Specialist
UCHealth University of Colorado Hospital
11.2013 - 06.2017
Pharmacy Admissions Specialist
UCHealth University of Colorado Hospital
11.2012 - 11.2013
Certified Pharmacy Technician
UCHealth University of Colorado Hospital
07.2011 - 11.2012
Lead Certified Pharmacy Technician
Safeway Inc
12.1999 - 07.2011
Associate of Arts - undefined
Front Range Community College
CPhT - Certified Pharmacy Technician
Pharmacy Technician Certification Board
High School Diploma - undefined
Northglenn High School
Bachelor of Science - Biology
Metropolitan State University of Denver