Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sarah Taylor

Portland,Oregon

Summary

Dynamic Epic Willow Ambulatory & Inventory Analyst with 14 years of pharmacy experience and a proven track record at Providence Health & Services. Achieved a perfect score on the WAM Epic exam while leading multiple successful Willow Ambulatory conversions. Expertise in workflow optimization, analytical problem-solving, and effective communication has driven significant improvements in operational efficiency and regulatory compliance. Aiming to leverage extensive experience to enhance healthcare delivery systems further.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Epic Willow Ambulatory Analyst

Providence Health & Services
05.2022 - Current
  • Achieved Willow Ambulatory certification within 60 days of hire, scoring 100% on the Epic exam on the first attempt, demonstrating strong
    technical proficiency and understanding of Epic functionality.
  • Collaborated on the successful build, testing, and implementation of a Specialty mail order pharmacy Epic conversion, integrating with NexIA
    automation for streamlined operations.
  • Spearheaded various optimization projects, including BPA HIPAA Signature Collection, Automatic RAR submissions, Autopay Mail Order
    workflow, SIGIS configuration for FSA/HSA eligible products, and adjudication enhancements, resulting in improved workflow efficiency and
    compliance.
  • Provided proactive production support for 22 retail pharmacies and 2 mail order pharmacies, resolving issues promptly to minimize
    disruptions to pharmacy operations.
  • Led Willow Ambulatory implementations for 4 retail pharmacies, overseeing TwoPoint data conversion and ensuring smooth transition and
    adoption of Epic systems.
  • Conducted thorough analyses to identify workflow gaps, proposed customized solutions, and successfully implemented tailored builds to
    meet Credena's unique requirements, enhancing operational effectiveness.
  • Implemented effective cross-departmental collaboration with End User Support and Epic Client Systems to address complex hardware
    problems beyond the scope of Willow Ambulatory, ensuring seamless resolutions and enhancing system efficiency.
  • Achieved Data Courier certification, successfully moving over 500 Willow records of various types within one year.
  • Contributed to multiple upgrades, facilitating the Nova Note review, build, and communication with Credena.
  • Provided informed recommendations on hardware such as credit card readers and signature pads, demonstrating expertise in Epic
    environment management.

Sr. Pharmacy Billing Specialist

Credena Health LLC
Portland, USA
11.2021 - 05.2022
  • Supported billing team through Willow Ambulatory implementation by establishing efficient workflows resulting in greater billing accuracy.
  • Analyzed and reconciled over 20,000 monthly medical and pharmaceutical claims with a 99.8% accuracy rate, significantly reducing
    discrepancies and improving the revenue cycle for a large healthcare provider.
  • Utilized proficiency in NCPDP standards and medical billing processes to streamline clearinghouse conversion.

Pharmacy Billing Specialist

Providence St. Vincent Hospital
08.2019 - 11.2021
  • Oversaw procurement of thousands of medication and supplies items daily to maintain inventory levels and ensure timely restocking,
    utilizing inventory management software.
  • Played a key role in the seamless integration of BD logistics carousel system within the pharmacy department, improving overall operational
    efficiency.
  • Collaborated with cross-functional teams to streamline purchasing procedures to reduce costs and improve efficiency of 340B program
    operations.

Pharmacy Technician III

CVS Specialty Pharmacy
Monroeville, USA
05.2017 - 07.2019
  • Collaborated with pharmacy benefits managers (PBMs), account managers, and patients to successfully resolve insurance rejections and
    secure prior authorizations for specialty medications.
  • Facilitated copay assistance by liaising with pharmaceutical manufacturers, patient assistance programs, and non-profit organizations.
  • Facilitated team meetings and discussions to implement quality improvement initiatives, enhancing overall efficiency and patient access to
    specialty medications.

Lead Pharmacy Technician

CVS Pharmacy Retail
Roanoke, USA
03.2015 - 05.2017
  • Demonstrated leadership and technical proficiency in training new pharmacy technicians on software systems and processes at a high
    volume 24-hour pharmacy.
  • Demonstrated proficiency in workforce management and scheduling tools such as Kronos.
  • Managed and organized essential paperwork to ensure compliance with regulatory standards.

Certified Pharmacy Technician

CVS Retail & Kroger Retail Pharmacy
Roanoke, USA
08.2010 - 05.2015
  • Utilized pharmacy software to input prescription information efficiently and effectively.
  • Accurately calculated dosages, processed insurance billing, and managed inventory to ensure precision in medication dispensing as a
    Pharmacy Technician.
  • Coordinated daily outside vendor ordering process to ensure timely delivery of pharmaceutical supplies.

Education

Bachelor Of Science - Religion

Liberty University
Lynchburg, VA, USA
12.2014

Skills

  • Information gathering
  • Verbal and written communication
  • Team collaboration and leadership
  • Analytical problem solving
  • Workflow Analysis
  • Compliance analysis
  • Documentation and reporting
  • Billing support
  • Supporting pharmacy operations
  • Workflow optimization

Certification

  • Epic Willow Ambulatory Certification - 2022
  • Epic Willow Inventory Certification - 2024
  • Epic Core Analyst Badge - 2022

Timeline

Epic Willow Ambulatory Analyst

Providence Health & Services
05.2022 - Current

Sr. Pharmacy Billing Specialist

Credena Health LLC
11.2021 - 05.2022

Pharmacy Billing Specialist

Providence St. Vincent Hospital
08.2019 - 11.2021

Pharmacy Technician III

CVS Specialty Pharmacy
05.2017 - 07.2019

Lead Pharmacy Technician

CVS Pharmacy Retail
03.2015 - 05.2017

Certified Pharmacy Technician

CVS Retail & Kroger Retail Pharmacy
08.2010 - 05.2015

Bachelor Of Science - Religion

Liberty University

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