Dawn Smith
Raynham,MA
Summary
I am personable and dedicated to Customer Service with extensive experience in the Beacon application. I am a team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and ensuring the safety of our patients and end users.
Overview
17
17
years of professional experience
Work History
Senior EPIC IT IP Willow Analyst
Boston Children's Hospital
Boston, MA
07.2023 - Current
- Assisted in the development of test plans and strategies for all Willow applications.
- Monitored usage patterns of users across multiple systems connected via the Willow platform in order to identify any potential performance issues or areas needing improvement.
- Ensured compliance with industry standards such as HIPAA and SOX when developing solutions utilizing the Willow platform.
- Worked closely with vendors providing third-party services integrated into the Willow platform in order to resolve any operational issues that may arise.
- 340b Modifiers
Beacon Application Coordinator
Mass General Brigham
Boston, MA
05.2014 - 07.2023
- EPIC Beacon Certified
- Developed and maintained detailed project plans for EPIC Beacon Go-Live ATE Support Specialists.
- Conducted comprehensive reviews of existing system processes to identify opportunities for improvement.
- Assessed user needs and developed technical solutions to meet those requirements.
- Configured systems to ensure optimal performance of EPIC Beacon Go-Live Support Specialists.
- Created training documentation for end users regarding proper use of the new system functionality.
- Collaborated with stakeholders in order to define scope and objectives for each project phase.
- Performed post-implementation testing of system changes, validating that desired results were achieved as expected.
- Trained personnel in the use of EPIC Beacon Go-Live Support Specialist tools and techniques.
- Reviewed applications to ensure they met all necessary requirements.
- Specialized in Standard of Care, Research, BMT, and Pediatric treatment plan and therapy plan build
- Specialize in Go-Live activities
- Lead in Conversion training at all MGB go-live sites
- At elbow support for physicians and nursing for all go-lives
- Problem solving
- Great attention to detail, strong analytical, organizational and problem solving skills
- Participated in RA testing, clinic wide testing to ensure accurate functionality within EPIC
- Daily communication and problem solving between Clinical IS and help desk
- eConsent Build
- Dashboard Build
- Great knowledge of Ambulatory and Inpatient applications
- Tested workflow scripts in POC, TST, SUP and PRD
- Demonstrate strong knowledge of HIPPAA Act
- Responsible for distribution of EPIC Training documentation to clinical staff and end users (Tips and Tricks)
- Provided phone support and remote support to end users to help resolves their current issues
Epic Information Systems Analyst
Dartmouth-Hitchcock Medical Center
Lebanon, NH
05.2007 - 06.2014
- EPIC Beacon Proficient
- Liason for Hematology/Oncology, Rheumatology, and GI specialties
- At elbow support for Beacon Go Live
- Great knowledge of AMB/IP applications
- Tested workflow scripts in POC, TST, SUP and PRD
- Demonstrate strong knowledge of HIPPAA Act
- Responsible for distribution of EPIC Training documentation to physicians and nursing.
- At elbow support to physicians and nurses
- Roamer for EPIC Training team in training classes
- Listened, identified and diagnosed EPIC end user problems and concerns including on-call coverage, with regular follow up of issues therein
- Specialize in Smartsets, snapshot reports, Order sets, and In Basket
- In Basket training to all providers across the DHMC enterprise
- Training providers at elbow for all things In Basket to help them resolve IB issues
- Provider at elbow support to providers in MD Optimization sessions
- Provided phone and remote support for end users needing guidance
- Nova review process
- Rounding daily through my specialties offices to discuss enhancements and resolve issues for end users
Education
Associates - LPN
Skillmed Services
New Hampshire11-2001
Associates - Business Administration And Management
Newbury College
Brookline, MA05-1987
Skills
- Workflow Analysis
- System Analysis
- Regulatory Compliance
- Documentation And Reporting
- Issue Identification
- Information Gathering
- Process Improvements
- Incident Reporting
- Continuous Improvement
Accomplishments
- Enrolled in International Coaching Course (Transformation Edge)
- Received Partners in Excellence award at MGB
Timeline
Senior EPIC IT IP Willow Analyst
Boston Children's Hospital
07.2023 - Current
Beacon Application Coordinator
Mass General Brigham
05.2014 - 07.2023
Epic Information Systems Analyst
Dartmouth-Hitchcock Medical Center
05.2007 - 06.2014
Associates - LPN
Skillmed Services
Associates - Business Administration And Management
Newbury College