Connie May
Hilliard,OH
Summary
Dynamic Epic Systems Analyst committed to optimizing application performance and enhancing patient and business outcomes. Utilizes technical and clinical expertise to bring translate complex ideas into high quality output. Possesses versatile skills in project management, creative problem-solving, and collaboration. Adaptable and proactive in delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Epic Application Analyst (Willow IP)
Ohio Department of Mental Health & Addiction Services
08.2023 - Current
- Collaborated within multidisciplinary team to evaluate, build, implement, and maintain Willow IP application.
- Solely, and successfully, managed the Willow IP application for six regional behavioral health hospitals.
- Willow application had no project extension requests or late completions during implementation or upgrades.
- Willow application maintained an average of less than 15 active IT Tickets at any given time from go-live onward.
- Performed autonomously and collaboratively to identify, plan, and execute complex technical projects to solve business needs throughout the Epic project cycle.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
Medical Writer (Contract)
Mometrix Test Preparation
01.2023 - 12.2024
- Developed multimedia study materials for a variety of clinical learners, including graduate & specialty nurses, medical assistants, nursing assistants, and phlebotomists.
- Interpreted and synthesized large amounts of scientific data to create compelling messaging, scientific stories and narratives that aligned with client business goals.
- Combined thorough understanding of therapeutic area with business strategy to meet communication objectives on assigned projects.
Pharmacovigilance Specialist
Inizio Engage Llc
10.2020 - 08.2023
- Collected adverse event and product quality data in a remote call center environment.
- Performed timely, accurate documentation of data within AERO and Veeva databases.
- Performed quality control monitoring and recommended strategies to enhance staff performance.
- Analyzed data related to staff performance to meet operational goals and enhance quality.
- Facilitated effective staff training to improve performance and improve department outcomes.
Adjunct Nursing Faculty
Chamberlain University
10.2021 - 08.2023
- Facilitated clinical learning experience for a variety of student nurse learners.
- Identified and assigned appropriate activities and projects to enhance student learning.
- Coached underperforming students to help meet clinical objectives
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Technology: Epic, Pyxis, Zoom, Outlook, Cerner, Okta, Canvas, Microsoft Office
Adjunct Nursing Faculty
Felbry College School of Nursing
08.2022 - 12.2022
- Facilitated learning in classroom, lab, and clinical setting (Remote and In-Person)
- Skills: Clinical instruction, Clinical Laboratory instruction, Classroom instruction, Curriculum development, Curriculum planning, student counseling, classroom management, hybrid learning environment, flipped classroom
- Topics: Adult Health, Fundamentals of Nursing Concepts, ADN/LPN programs
- Technology: Microsoft Office, Google Workspace, Zoom, Canvas, Orbund, Paycom, Epic, PYXIS, NextGen
Adjunct Nursing Faculty
Hondros College of Nursing
05.2022 - 07.2022
- Facilitated learning in classroom, lab, and clinical setting (Remote and Live)
- Skills: Clinical instruction, Clinical Laboratory instruction, Classroom instruction, Curriculum development, Curriculum planning, student counseling, classroom management, hybrid learning environment, flipped classroom
- Topics: Adult Health, Fundamentals of Nursing Concepts, ADN/LPN programs
- Technology: Microsoft Office, Google Workspace, Zoom, Canvas, Orbund, Paycom, Epic, PYXIS, NextGen
Professional Development Specialist
The Ohio State University – James Cancer Center
10.2019 - 09.2020
- Facilitated onboarding, continuing education, and ongoing professional development of clinical staff.
- Technology: Microsoft Office, Canvas, Epic Healthcare, Zoom, Outlook.
Clinical Lead, Infusion Nurse
Columbus Oncology & Hematology Associates
01.2018 - 09.2019
- Provided care and clinical support for outpatient infusion clinic patients.
- Performed telephone triage of patient clinical concerns and performed appropriate follow-up, per policy.
- Supported the completion of prior authorization requirements.
- Administrative Duties: Operational and staffing management, continuing education, process improvement [USP (2018-2019), MD Anderson, Joint Commission (In Partnership with OhioHealth)]; HCAHPS/HEDIS, KPI
- Technology: McKesson (IKnowMed, Superuser), Outlook, Key Stakeholder for migration to McKesson EMR (2019)
Clinical Lead, Infusion Nurse, Clinical Educator
OhioHealth
07.2012 - 01.2018
- Provided safe and effective nursing care for outpatient infusion clinic patients
- Managed telephone triage by receiving intake, performing appropriate follow-up interventions, and completely accurate documentation.
- Facilitated completion of activities related to prior authorization.
- Administrative Duties: Operational and staffing management, continuing education, process improvement (Including HCAHPS/HEDIS, Joint Commission, MD Anderson); Project Management [expansion of space and services (2017); Paper to Epic EMR (2015); MD Anderson Partnership (2016), USP]; Key Performance Indicators (KPI)
- Technology: Microsoft Office, Zoom, Outlook, Epic (Superuser), Pyxis
Staff Registered Nurse
Select Medical Corporation
09.2011 - 07.2012
- Provided safe and effective nursing care in the long-term acute care setting.
Clinical Supervisor
Arlington Court Nursing & Rehabilitation
01.2011 - 09.2011
- Performed ongoing monitoring of clinical documentation to maintain and enhance regulatory and organizational compliance.
- Lead and directed team of 30 clinical personnel and support staff.
- Developed improvement plans to solve problems and improve lagging areas.
- Performed safe and effective nursing care in the long-term skilled nursing setting.
- Technology: PYXIS
Case Manager
Nurse Medical Healthcare Services
03.2010 - 11.2010
- Coordinated and managed care services for a variety of patients within Home Health Care Setting.
- Performed safe and effective nursing care in home health setting
- Performed safe and effective nursing care within correctional facility clinic setting (Franklin Pre-Release Center; Columbus, OH)
Education
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT01.2019
Bachelor of Science - Nursing
Ohio University
Athens, OH01.2017
Associate of Science - Nursing
Chamberlain University
Columbus, OH01.2010
General Studies -
Columbus State Community College
Columbus, OH01.2007
High School Diploma - undefined
Grove City Christian High School
Grove City, OH01.2007
Skills
Epic:
- Business Continuity Access (BCA)
- Galaxy
- Interfaces (Pyxis)
- Medication Build
- Medication List Build & Maintenance
- Med Load
- Nova
- OrderSets & Panels
- Orion
- OurPractice Advisories (OPA)
- Pharmacy & ADS Build
- Printing & Labels
- Security, Willow
- SmartTools
- System Definitions, RX
- Text, FTP, Hyperspace
- Workqueue Error Management
General:
- Application testing
- Business analysis
- Change management
- Data analysis
- Data management
- Data migration
- End-user training
- Information systems
- Issue resolution
- IT project management
- Software implementation
- System configuration
- System maintenance & testing
- Systems analysis
- Technical analysis
- Technical writing
- Tools customization
- Troubleshooting
- Workflow improvement
Certification
- Epic Willow IP Certification (Active; Exp. 12/26)
- Registered Nurse, Compact - Ohio Board of Nursing, Nurse Licensure Compact (RN.358615)
- Six Sigma Lean Greenbelt (MSI)
- Ohio Driver's License (SW497534)
Timeline
Epic Application Analyst (Willow IP)
Ohio Department of Mental Health & Addiction Services
08.2023 - Current
Medical Writer (Contract)
Mometrix Test Preparation
01.2023 - 12.2024
Adjunct Nursing Faculty
Felbry College School of Nursing
08.2022 - 12.2022
Adjunct Nursing Faculty
Hondros College of Nursing
05.2022 - 07.2022
Adjunct Nursing Faculty
Chamberlain University
10.2021 - 08.2023
Pharmacovigilance Specialist
Inizio Engage Llc
10.2020 - 08.2023
Professional Development Specialist
The Ohio State University – James Cancer Center
10.2019 - 09.2020
Clinical Lead, Infusion Nurse
Columbus Oncology & Hematology Associates
01.2018 - 09.2019
Clinical Lead, Infusion Nurse, Clinical Educator
OhioHealth
07.2012 - 01.2018
Staff Registered Nurse
Select Medical Corporation
09.2011 - 07.2012
Clinical Supervisor
Arlington Court Nursing & Rehabilitation
01.2011 - 09.2011
Case Manager
Nurse Medical Healthcare Services
03.2010 - 11.2010
High School Diploma - undefined
Grove City Christian High School
- Epic Willow IP Certification (Active; Exp. 12/26)
- Registered Nurse, Compact - Ohio Board of Nursing, Nurse Licensure Compact (RN.358615)
- Six Sigma Lean Greenbelt (MSI)
- Ohio Driver's License (SW497534)
Master of Science - Nursing Education
Western Governors University
Bachelor of Science - Nursing
Ohio University
Associate of Science - Nursing
Chamberlain University
General Studies -
Columbus State Community College
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